Floor Houseperson

Job Description

Job Description

About The Source Hotel Nestled in Denver’s vibrant RiNo Art District, The Source Hotel is a modern retreat that seamlessly blends industrial character with contemporary elegance. As part of a dynamic marketplace featuring artisanal dining, craft beverages, and curated retail, our hotel offers guests an immersive experience that celebrates creativity, culture, and community. With thoughtfully designed spaces and an atmosphere of inspired hospitality, The Source Hotel is more than a place to stay, it’s a destination to discover.

Job Overview

We’re looking for a Floor Houseperson to join our dynamic Housekeeping team. Whether it’s delivering exceptional guest experiences, supporting our world-class culinary and hospitality teams, or ensuring smooth daily operations, you’ll be an essential part of what makes The Source Hotel a standout destination!

The Floor Houseperson is an experienced houseman with a keen eye for detail and top-notch customer service skills. As a houseman, you will work in conjunction with the housekeeping Supervisor/Manager and room attendants to make sure support and daily projects in the housekeeping department are aligned with guest room satisfaction. In this role you will help with various tasks, and provide quality service to all guests.A successful houseman plays a role in liaising between departments, and staff to ensure members and guest experience is always top-notch. ESSENTIAL FUNCTIONS

• Maintain cleanliness and order in storage areas.
• Distribute linen to all landings upon delivery from laundry company.
• Ensure all Housekeeping landings and storage areas are fully supplied daily.
• Collect department supplies from areas of delivery and distribute accordingly.
• Collect dirty linen from Room Attendants and deliver clean linen to appropriate areas.
• Collect trash from Room Attendants and ensure they have necessary supplies.
• Assist Room Attendants with stripping rooms when necessary.
• Stock housekeeping carts with necessary supplies, such as linens, towels, and toiletries as necessary.
• Assist in inventory management by notifying the Housekeeping Supervisor/Manager of any shortages or damaged items.
• Assist Supervisor and Room Attendants with mini bar upkeep and inventory
• Respond promptly and courteously to guest requests or inquiries.
• Clean and maintain public areas, including the lobby, corridors, elevators, and restrooms when needed
• Empty trash receptacles and ensure proper disposal of waste.
• Vacuum, sweep, and mop floors when needed.
• Dust and wipe down furniture, fixtures, and surfaces.
• Assist with cleaning guest rooms when necessary.
• Remove In Room Dining trays from hallways and place in the landings
• Ensure the overall comfort and satisfaction of guests by providing exceptional service.
• Assist with the inventory, audit and refill of Minibar items in the rooms.
• Adhere to all safety and security procedures, including proper handling of chemicals and equipment.
• Report any maintenance or safety issues to the Housekeeping Manager.
• Follow established protocols for lost and found items.

Required Skills/Qualifications

• Minimum of 1+ years of previous experience in a team of housekeeping employees through motivation, coaching, and development
• Proven experience in housekeeping departments
• Proven excellence in customer service
• Capable of using independent judgment/solid decision-making skills and ability
• Comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
• Demonstrated sound organizational, coordinating, and personal interface skills.
• Demonstrated written and verbal communication skills.
• Proven job reliability, diligence, dedication, and attention to detail.
• An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours”. For example, nights, weekends, and holidays (as needed and when applicable). This may or may not be required on a regular basis but is mandatory when needed.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

• While performing the duties of this job, the employee is regularly required to
• stand; walk; stoop, kneel, crouch, bend or twist; and talk or hear.
• The employee frequently is required to use hands to handle, grasp or push/pull; reach with hands and arms; climb or balance;
• push, pull or lift over 10 pounds.
• The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance per The Source Hotel standards.

Other

Bilingual or multilingual ability is helpful.

We are committed to providing you:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP/401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you and your family members
• List any other perks/benefits you offer locally

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE :

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.