Payroll Customer Support Representative
Excelforce
Overview We are passionate about helping organizations manage their most important asset, their people. Our cutting-edge Human Capital Management (HCM) software supports businesses across the employee lifecycle, from recruitment and onboarding to performance management and payroll. As we continue to grow, we’re looking for a dynamic individual with deep expertise in providing world-class customer service experiences. We pride ourselves on personalized implementation and dedicated, white-glove support to help your business thrive. At Excelforce, we are more than just a software provider; we are your partner in workforce management success. Role Description We’re seeking a full-time Customer Service Representative who combines excellent service skills with payroll knowledge and the ambition to grow professionally. In this role, you will be responsible for supporting clients as they navigate our HCM software, helping them resolve issues, and ensuring they are getting the most out of our platform. After a full training period, you will take ownership of a set group of clients and be their primary point of contact. This role is ideal for someone who is solution-oriented, analytical, and eager to build long-term relationships with clients and within our team. Key Responsibilities Serve as the dedicated point of contact for a portfolio of clients using our payroll, timekeeping, and HR software Respond to client inquiries via phone and email in a timely, professional manner Troubleshoot system issues and guide clients through processes within the platform Educate and train clients on system functionality and best practices Collaborate with internal teams to resolve complex issues and improve service delivery Participate in process improvement initiatives and internal projects over time Stay current on software updates and industry regulations impacting payroll and HR What We’re Looking For Minimum 2 years of experience in payroll and/or client-facing customer service Experience with UKG Ready Strong written and verbal communication skills with a professional presence Analytical and detail-oriented with a focus on providing solutions, not just answers Motivated to grow within the company and take on increasing responsibility Ability to multitask and manage time effectively in a fast-paced environment Familiarity with payroll, payroll systems or HCM software a plus Benefits/Compensation (examples) 401(k) and 401(k) matching Health insurance Paid time off Vision insurance Schedule Day shift Monday - Friday 9am-6pm EST Seniority level Entry level Employment type Full-time Industries Human Resources #J-18808-Ljbffr Excelforce
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