ServiceNow QA Engineer
$60k - $114kFull-time
Saltech Systems
Role Summary
Own functional, regression, integration, automation, and release-quality testing for ServiceNow implementations, enhancements, and family-release upgrades.
Key Responsibilities
- Develop test strategies, plans, scenarios, test cases, and requirements traceability for ServiceNow releases.
- Perform functional, regression, integration, UI, role/ACL, and end-to-end testing.
- Build and maintain Automated Test Framework (ATF) tests, suites, and scheduled runs; use client test runners for UI tests.
- Validate REST/SOAP integrations using Postman or similar tools, plus import sets and transform outcomes.
- Test roles and ACLs using impersonation and negative test cases.
- Lead upgrade testing, including skipped-record review support and regression of customizations.
- Manage defects, retesting, and release-quality reporting in Jira, ServiceNow Agile, or Test Management.
- Collaborate with developers, BAs, architects, and product owners during sprint delivery.
Required Qualifications & Skills
- 2+ years of ServiceNow testing experience across one or more modules (higher for L2/L3).
- Hands-on ATF experience, including building reusable steps and suites.
- Strong understanding of SDLC/STLC and Agile delivery.
- Ability to validate APIs, integrations, and complex workflows; basic JavaScript knowledge.
Preferred Qualifications
- CSA or ServiceNow platform training; ISTQB Foundation.
- Experience with external automation tools (e.g., Tricentis Tosca, Selenium, Playwright) and API testing.
- Enterprise release and upgrade testing experience.
We are hiring at multiple levels; final level/salary is based on interview performance.
- L1 (1-3 yrs): Writes and executes functional and regression test cases, logs defects and builds ATF tests from existing patterns.
- L2 (3-5 yrs): Independently plans testing for releases, builds reusable ATF suites, and validates integrations, ACLs and upgrades.
- L3 (5-8 yrs): Owns test strategy and quality gates across releases, leads upgrade testing and drives test automation standards.
General Expectations
- Work effectively in Agile/Scrum or hybrid delivery environments and collaborate with distributed, multi-time-zone teams.
- Produce clear technical/functional documentation and follow established development, security, change, and release standards.
- Communicate effectively with technical teams, business stakeholders, and client leadership.
- Support production issues, releases, or scheduled activities outside standard business hours when required by the engagement.
Vacancy posted 3 days ago
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