Help Desk Support Specialist

Oversea-Chinese Banking Corp., headquartered in Singapore, is one of the largest Asian banks with approximately US$400 billion in assets. OCBC is one of the world’s most highly rated banks with LT counterparty credit ratings of Aa1/AA-/AA- by Moody’/S&P/Fitch respectively. OCBC has over 420 branches and offices in 19 markets globally. We are recruiting for an IT Help Desk Officer for the Los Angeles office. This position will be responsible for providing reliable and secure IT infrastructure and end-user services, while supporting local users on IT needs. Main Duties Keep systems running smoothly, efficiently, and optimally. Provide first-level technical support and incident handling. Maintain physical and logical security in line with Bank's standards. Install and configure desktops, laptops, printers, mobile devices, and phone systems. Handle user queries, service requests, and incidents. Set up new user accounts, profiles, and resolve password issues. Respond promptly to service requests and work through issues to resolution or escalation when necessary. Track and document all incidents and requests with proper logging and follow-up. Perform preventative maintenance on IT equipment. Maintain server room and equipment racks, including documentation. Manage and track hardware and software assets. Work with vendors to support service recovery and system upgrades. Participate in global or local IT projects, including rollouts of new applications and technologies. Document procedures and policies to meet regulatory requirements. #J-18808-Ljbffr Socket