IT Support Specialist

Intuit Dome is seeking a highly skilled and motivated IT Support Specialist to join our dynamic Technology team. The IT Support Specialist will be responsible for providing technical support to internal employees and event staff ensuring the smooth operation of IT equipment and services. As part of a larger enterprise technology group, the IT Support Specialist will work closely with various team members to develop, deploy and implement Information Technology Services, Best Practices, Standards, and Operational Efficiencies based on an ITIL Service Management Framework. This is a full-time role based in Inglewood, CA and is eligible for our competitive benefit offering including medical, dental, vision, 401(k) plan with company contribution, Well-Being Allowance, and more. Due to the nature of this industry, the candidate must be available to work a flexible schedule including weeknights, weekends, and holidays to cover high profile concerts and NBA games. What You Will Do End-User Support Provide technical assistance to employees via in-person, phone, and remote support channels. Troubleshoot hardware, software, and network-related issues across Windows, macOS, and mobile devices. Support enterprise applications, collaboration tools (e.g., Microsoft 365), and VPN connectivity. Document incidents, service requests, and resolutions in the ticketing system to ensure efficient tracking and resolution. Train employees on basic IT procedures, security best practices, and self-service tools. Employee Lifecycle Management Onboard new employees by provisioning accounts, email, system access, and IT equipment. Offboard departing employees by revoking access, collecting assets, and ensuring proper data retention. Maintain and update user roles, group memberships, and permissions based on job function changes. Ensure adherence to security policies during employee transitions. Asset Management Maintain an accurate inventory of IT assets, including laptops, desktops, peripherals, and mobile devices. Track asset assignments, returns, and decommissioning to ensure compliance with company policies. Coordinate hardware repairs, replacements, and warranty claims with vendors. Assist with IT procurement by evaluating hardware needs and recommending solutions ensuring compliance with device standards. Access Management Manage user accounts and permissions across Active Directory, Azure AD, and other identity management platforms. Implement and enforce Multi-Factor Authentication (MFA) policies and password reset procedures. Live Event Support & Venue Technology Maintenance Provide on-site technical support for live events, including basketball games, concerts, and corporate functions. Conduct pre-event technology checks to ensure all venue systems are operational. Assist in the setup, testing, and breakdown of technology equipment and event technology needs. Troubleshoot and resolve real-time technical issues during events to minimize downtime. Work with vendors and internal teams to elevate and resolve critical event-related IT issues. Contribute to the development and maintenance of IT checklists with the focus on completeness and accuracy. Participate in post-event reviews to discuss lessons learned from a technology perspective with the goal of bettering the experience for future events. Your Background, Skills And Qualification Associates degree in Computer Science, Information Technology, or equivalent work experience. 2-3 years enterprise technology experience. Experience with remote desktop support tools and ticket management tools. Experience with imaging of computers. Experience with Autopilot and Jamf a plus. Excellent communication skills (verbal and written) with the ability to communicate with others in the company across technical and non-technical roles. Ability to work a flexible schedule as needed. The corporate IT group works as a team to provide coverage across all office locations and support live events. CompTIA A+ certification a plus. Intuit Dome’s Approach to Technology & Innovation At the Intuit Dome, curiosity and innovation go hand in hand. We seek forward-thinking individuals who embrace emerging technologies and actively leverage AI tools to work smarter, unlock creativity, and elevate the fan and business experience. Opened in August 2024, Intuit Dome is the new home of the LA Clippers and hosts hundreds of sporting events and concerts each year. Located in Inglewood, Calif., Intuit Dome is built different -- it redefines fans’ expectations for live experiences and change the music landscape in Los Angeles. Host of the 2026 NBA All-Star game and Olympic Basketball in 2028, Intuit Dome is over 1 million square feet and features our team training center, business operations offices, five full-sized basketball courts, an 80,000 square foot outdoor plaza and a double-sided Halo Board composed of more than an acre of LED. Compensation The range for this position is $30.00 - $35.00 annual compensation. Compensation package offered will be based on multiple individualized factors, including a candidate's job-related knowledge, skills, and experience. The role is classified as non-exempt. Benefits And Perks We offer a competitive benefits program, including: Medical, Dental and Vision plans 401(k) plan with company contribution Wellbeing Allowance of up to $1,000 per year Financial Education and Wellness Program, including access to Certified Financial Planners Paid vacation and sick time Paid parental leave Flexible Spending Accounts (Medical and Dependent Care) Company-paid Long Term Disability insurance Company-paid Life and AD&D Insurance Voluntary Life Insurance options for employee, spouse and children Employee Assistance Program Mind health support via Modern Health and Headspace Fertility and Family Planning Assistance via Carrot The LA Clippers and Intuit Dome are a proud equal opportunity employer. It is our desire and intent that all employees enjoy a professional business working environment that is free from discrimination and harassment. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. To view our employment privacy policy, please visit Halo Sports & Entertainment uses E-Verify to confirm the identity and employment eligibility of all new hires. #J-18808-Ljbffr