Financial Aid Specialist

Financial Aid Specialist

Posting Number
req26618


Department
Student Financial Aid


Department Website Link




Location
Tucson Campus


Address
Tucson, AZ USA


Position Highlights
Financial Aid Specialists in the Office of Scholarships and Financial Aid (OSFA) work with limited supervision to provide direct support to students, parents, student supporters, and campus partners. This support is provided primarily via phone and email but may also include in-person and virtual appointments. Financial Aid Specialists also provide direct support to Financial Aid Counselors who perform needs-analysis, verification, and professional judgement decisions.
This position will allow for flexible/hybrid work arrangements. Some duties can be performed remotely, but others will require an in-person presence on the Tucson, Arizona campus.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here .

Duties & Responsibilities

• Provides year-round front-line customer service to clients: Answers questions, inquiries or requests from students, parents/guardians, other adult supporters of the student (including campus partners such as academic advisors) via multiple contact methods including phone, chat, emails, office visit, appointments, and virtual appointments.
• Responsible for continuous student contact and follow through to ensure case resolution.
• Assists campus partners with limited student questions via multiple methods of contact.
• Collects and/or reviews documentation submitted for financial aid related processes to determine completeness of the document submission.
• Requests additional information for incomplete or inconsistent financial aid related documentation that allows the Financial Aid Counselors to perform accurate needs analysis.
• Responsible for OSFA's calling campaigns designed to support recruitment and retention of Arizona students.
• Works with campus partners, including the Bursar's office, to resolve escalated student situations such as past due balance holds.
• Willingness to expand financial aid knowledge and training and ability to take on projects that support OSFA's efforts to provide financial aid to students.
• Assists Financial Aid Counselors and the Client Services Assistant Director with training and on-boarding of new temporary and student staff.
• Attends and participates in all meetings assigned and training opportunities provided.
• Assists in the implementation of office procedures.
• Presents general scholarship and financial aid information at various outreach events including virtual and both on/off-campus events for prospective and current students.

Knowledge, Skills, and Abilities:

• Knowledge of automated processing.
• Knowledge of government rules, regulations, guidelines, and procedures related to financial aid.
• Proficiency with Microsoft Office Suite.
• Skill in entering data accurately.
• Skill in making simple calculations.
• Ability to work with highly sensitive and protected data.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through experience required.
• 1 year of relevant work experience required.

Preferred Qualifications

• Experience providing customer service in a fast-paced environment.

FLSA
Non-Exempt


Full Time/Part Time
Full Time


Number of Hours Worked per Week
40


Job FTE
1.0


Work Calendar
Fiscal


Job Category
Student Services


Benefits Eligible
Yes - Full Benefits


Rate of Pay
$20.33 - $25.41


Compensation Type
hourly rate


Grade
5


Compensation Guidance
The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.


The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.


Career Stream and Level
PC1


Job Family
Financial Aid


Job Function
Student Services


Type of criminal background check required:
Name-based criminal background check (non-security sensitive)


Number of Vacancies
1


Target Hire Date
8/3/2026


Expected End Date

Contact Information for Candidates
Jennifer Vera | View email address on click.appcast.io


Open Date
7/24/2026


Open Until Filled
Yes


Documents Needed to Apply
Resume and Cover Letter


Special Instructions to Applicant

Notice of Availability of the Annual Security and Fire Safety Report
In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at View email address on click.appcast.io.