Procedural Services Nurse Flow Manager BWH

Nurse Flow Manager

General Overview: The nurse flow manager is an important member of the unit-based leadership team in clinical practice environments to extend leadership presence and provide clinical support. Under the leadership/direction of the nurse director, the nurse flow manager is a representative of the Department of Nursing/Procedural Services and supports the senior nurse director in translating the vision and values of the department at the unit-level for the purpose of meeting the needs of patients and families and in creating a therapeutic, healing patient/family centered practice environment. The nurse flow manager helps to develop the very best staff, assists with assessing clinical patterns within populations, and facilitates mobilization/allocation of resources to meet the immediate needs of patients and families. The nurse flow manager may perform leadership functions as developmentally appropriate under the mentorship and coaching of the senior nurse director and may be assigned the management of specific projects.

Principal Duties and Responsibilities:

• Provides support in the environment to facilitate excellent nursing practice
• Promotes and supports the Department of Nursing vision as well as unit based mission, values, and goals
• Facilitates true collaboration and effective communication and respect for diverse perspectives through role-modeling and coaching clinical staff and members of the interprofessional team
• Participates in daily huddles/rounds with clinical staff for the purpose of clinical consultation, coaching, and problem-solving
• Manages day to day staffing based on unit-based guidelines approved by the nurse director
• Manages resources in a changing environment by allocating resources to respond to dynamic changes in patient census and acuity
• Provides guidance to clinical staff on patient assignments with continuity of care and knowing the patient as a core value in addition to facilitating the development of clinical staff
• Participates in scheduling and approving requests from clinical staff under the direction of the nurse director
• Participates in the investigation and administration of corrective action under the direction of the nurse director/nurse administrator
• Provides nurse director with recommendation for corrective action and performance improvement plans
• Provides nurse director with recommendations for evaluations for clinical staff
• Provides support to staff in clinical support roles under the direction of the nurse director
• Performs evaluations of support staff under the direction of the nurse director
• Develops education and training for support staff and works with nurse director to integrate these groups into the larger interprofessional team
• Functions as a clinical expert emulating the vision and mission of the Department of Nursing
• Interprets policies and procedures for staff members
• Implements and monitors unit-based standards
• Facilitates and expedites patient flow to ensure that patients and families receive appropriate and timely care
• Participates in self-performance appraisal in ongoing manner
• Seeks feedback from his/her respective nurse director and other colleagues
• Shares strengths and areas to be developed with others
• Identifies opportunities to continue to develop leaderships skills and expertise Staff
• Understands stages of nursing practice development
• Provides developmentally appropriate coaching and clinical consultation to clinical staff
• Supports all staff in identifying and participating in professional developmental activities
• Provides leadership and participates in unit-based projects under the direction of the senior/nurse director
• Promotes and assists with the implementation of clinical practice changes and quality initiatives on the patient care unit
• Engages clinical staff in the implementation and evaluation of clinical practice changes on the patient care unit
• Facilitates all patients and families feeling known by clinical staff
• Guides clinical staff in the development of a plan of care that is culturally sensitive and honors the uniqueness of each patient and family
• Provides coaching and mentoring with clinical staff to facilitate the development of partnerships with patients and families
• Provides consultation to clinical staff in the management of challenging patients and families
• Participates in family meetings with the nurse director
• Facilitates family meetings in the nurse director's absence in consultation with executive director/nurse administrator or available leadership

Qualifications:

1. Current registration in nursing in the Commonwealth of Massachusetts. MSN (or) DNP (or) PhD, (or) a BSN with a master's degree in a related field, preferred.

2. Current certification required or to be attained within two-year period from 10-1-18 or from date of hire after 10-1-18. Certification must be maintained while employed in this position.

3. Current nursing licensure in the Commonwealth of Massachusetts

Skills and Abilities Required:

Demonstrates clinical expertise in procedural areas, critical care nursing preferred.

Demonstrates ability to utilize management concepts in the direct supervision of nursing and non-nursing personnel

Demonstrates effective decision-making ability and provides leadership to nursing and non-nursing personnel

Demonstrates effective interpersonal communication skills

Addendum: RN performs waived point of care (POC) testing. Requires at a minimum a high school diploma or equivalent as described in the Federal Register, 42 CFR, Subpart M 493.1403-1495. (addendum added 1/2023) Federal law requires: For RN whose responsibilities include the performance of moderate complexity POC testing, an associate or bachelor's degree in chemical, physical, or biological science or medical laboratory technology as required as described in the Federal Register, 42 CFR, Subpart M 493.1403- 1495. (addendum added 1/2023)

Supervisory Responsibilities: Responsible for supervising directly and indirectly a staff of registered nurses, technical and support personnel

Accountability: Reports to the senior nurse director of procedural services

Working Conditions: Works in a variety of patient care environments where there is an exposure to communicable disease and hazardous material