Assistant Store Manager - Operations, Google Store Retail Georgetown

Assistant Store Manager – Operations, Google Store Retail Georgetown February 27, 2026 The Assistant Manager must be a goal-driven individual, expected to create and promote an extraordinary experience and a “consumer first” environment. The Assistant Manager will have specific responsibilities in associate management in the retail space, including hiring, development, coaching, scheduling, and discipline of associates to ensure an outstanding consumer experience, cost efficiency, and quality operations. Maintain inventories at adequate levels and the appearance of the space. Complete accounting and necessary reports associated with daily activities in the space, including physical inventories. Key Responsibilities Be the expert on ‘Radically Helpful’ customer service and brand ecosystems. Create an inclusive, collaborative, and engaging environment. Support the Store Manager in daily operations and store management. Manage execution of opening and closing procedures including visual merchandising, inventory management, daily coverage plans and system reconciliation. Guide all employees within the store, set task prioritization, resolve issues and customer escalations. Build and coach teams, focusing on techniques that promote customer solutions, loyalty and measurable results. Responsible for inventory management and brand visual excellence. Supervise personnel and meet/exceed assigned goals for consumer experience, sales, revenue and productivity. Demonstrate excellent interpersonal, leadership and coaching skills. Create a work environment where motivated people can excel, exceeding daily ownership goals. Oversee floor experience – act as Floor Leader to ensure consumers receive a world‑class experience. Own consumer coordination and welcome process. Support team and assist with consumer interactions and transactions. Coach and counsel personnel on opportunities with key sales and reputation metrics. Perform role plays with associates regularly to demonstrate world‑class service. Facilitate weekly personnel training/educational sessions to stay up‑to‑date on store products and competitive technology. Resolve or appropriately escalate any service issues. Interview, hire and make necessary discipline decisions including terminations for personnel. Inspire and engage associates by motivating the team to succeed. Promote passion, pride and commitment. Lead by example and serve as a resource for product knowledge. Develop associates for growth and promotion by delegating responsibilities and inspecting completion. Improve associate engagement through appropriate behaviors and actions. Observe and coach associates to provide feedback around consumer experience technique effectiveness. Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed. Quickly resolve any fraud issues communicated by Security; may involve working with Security or Finance teams. Fully understand and assist in educating personnel on any incentive plans, and ensure associates know how to maximize their payout. Ensure Fair Labor Standards Act (FLSA) compliance. Review, approve and communicate temporary assignments and overtime for floating personnel. Partner with management and other appropriate parties to successfully launch new products, services and processes and review staffing forecast plans. Actively inspect post‑launch and drive improved results with best practices. Ensure associates are properly trained on new products and promotions. Document and report concerns with associates’ knowledge or behavior, and provide additional coaching or discipline as appropriate. Coordinate with security, facilities and space management to ensure smooth product launch‑day execution, including operations, staffing and scheduling. Use scheduling tool to properly staff and meet business needs for training and special events such as product launches. Accountable for adhering to merchandising standards. Instill a sense of pride and ownership in space appearance – ensure associates understand the space is the face of the brand to every consumer. Drive operational compliance of back‑office processes, procedures and policies. Manage hours, time off, attendance and payroll approvals. Ensure timely completion of required training to empower personnel to succeed. Implement, execute and inspect existing and new retail programs, tools and training. Execute monthly cost reviews of overtime, discounts, returns and credits. Ensure training for associates provides appropriate system/tool access for their roles. Report fraudulent activity to Security. Be on‑call for emergencies. Continuously display high integrity. Develop strategic perspective and champion change. Inspire others to high performance through collaboration and teamwork. Utilize professional expertise to solve problems and analyze issues. Capture initiative and strive for results. Perform other duties as assigned. Qualifications 3+ years’ experience in Retail Management in high‑touch customer‑facing environments. Proven ability to manage large dynamic teams. Operational management experience leading in fast‑paced, changing technical environment. Proven ability to problem‑solve quickly & manage multiple operational workstreams. Effective communication, presentation and interpersonal skills. Strong organizational skills with attention to detail. Experience working with large consumer electronics store technologies; demonstrates passion for leading‑edge technology and product solutions. Strong written and verbal communication; working knowledge of G‑Suite. Payroll review and approvals experience preferred. Strong working knowledge of human resources policies and SOPs. Experience conducting coaching, counseling and performance reinforcement. Excellent sales skills and demonstrated ability to meet or exceed performance standards. Ability to motivate and lead direct reports. Ability to work flexible hours, including evenings, weekends and holidays. Work with associates to elevate skills and performance, providing coaching for improvement. Maintain knowledge of all brand products – complete training and support associates with required training on current and upcoming products. Benefits Medical, Dental, Vision, and Telehealth Basic Life Insurance and AD&D Voluntary Life Insurance Short Term and Long Term Disability Flexible Spending Account Health Reimbursement Account 401(k) match Legal Insurance Pet Insurance Employee Assistance Program Employee Discount Program Tuition Assistance Plan Paid Time Off and Company Paid Holidays Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please include “Applicant Accommodation” in the subject of your email to expedite the request. #J-18808-Ljbffr