Customer Experience Manager FT

Customer Experience Manager FT

Store: Duarte #79 Mountain Ave Map

Wage: $21.22 - $25.40

Type: full-time

Join the Vallarta Supermarkets Family!

At Vallarta Supermarkets, we're more than just a grocery store, we're a vibrant part of the communities we serve. We're seeking friendly, service-oriented individuals who take pride in delivering extraordinary customer experiences and thrive in a fast-paced, festive environment. If you're passionate about fresh, quality baked goods and love making people smile, we'd love to meet you!

About the Role

The Customer Experience Manager leads and elevates customer service standards across all Front-End teams, including Cashiers, Courtesy Clerks, Janitors, Booth, and Sabores Demonstrators. This role ensures positive, efficient, and welcoming customer interactions by training, coaching, and developing a service-focused team. The Customer Experience Manager also oversees operational excellence, compliance, and safety, serving as a key partner to the Store Director in driving service, profitability, and customer satisfaction.

What You'll Do

• Smile, greet, and model Vallarta's Nuestra CASA pledge of extraordinary customer service.
• Lead, coach, and mentor Front-End Leads and Booth Administrators to build high-performing, customer-focused teams.
• Manage cashier scheduling, coverage, and operations to ensure efficiency.
• Oversee cash handling accuracy, transaction compliance, and drawer balancing.
• Ensure adherence to federal, state, and company requirements (OSHA, Health Department, ABC, WIC, SNAP, LEAD testing, etc.).
• Resolve customer concerns with professionalism and urgency.
• Conduct audits and review metrics to implement service and compliance improvements.
• Oversee and deliver training programs for Front-End and Booth staff.
• Support merchandising by ensuring Sabores Demonstrators follow company strategies.
• Collaborate with Store Director, HR, and corporate leaders to drive company initiatives.
• Perform cashier or front-end duties during peak periods.
• Complete reports and communications accurately and on time.
• Perform other duties as assigned.

Physical Requirements

• Stand and walk constantly (68 hours/day).
• Frequently bend neck/waist, squat, twist, and reach above/below shoulders.
• Frequent hand use for grasping, pushing, pulling, and fine manipulation.
• Lift and carry up to 10 lbs. frequently and up to 25 lbs. occasionally.
• Heaviest item required to carry: 27 lbs. (one case of water), up to 3 feet.
• No driving, machinery use, uneven ground, or exposure to dust, fumes, or extreme conditions required.

What We're Looking For

• At least 1 year of supervisory or training experience in retail or supermarket front-end operations.
• Proven ability to coach, train, and inspire high-performing teams.
• Strong communication, customer service, and problem-solving skills.
• Knowledge of front-end operations, compliance, and safety standards.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Must be able to speak, read, write, and understand English.
• Ability to pass a criminal and credit check.
• Willingness to transfer to other store locations as needed.

Work Environment

• Fast-paced retail setting with direct customer interaction.
• Exposure to perishable products and changing conditions.
• Collaborative, team-oriented workplace.
• Must work flexible schedule: afternoons, evenings, weekends, and holidays.

Benefits

Full-Time Team Members

• Health medical plan: $25/week, plus free dental & vision.
• Free $25,000 Basic Life and AD&D Insurance.
• 401(k) Retirement Plan.
• Paid vacation.
• Access to legal services.

Part-Time & Full-Time Benefits

• Paid sick time.
• Premium pay for holidays.
• Scholarship opportunities.
• Savings marketplace & credit union membership.
• Recognition programs (birthdays, years of service, spirit days, etc.).

At Vallarta Supermarkets, we believe our culture drives execution. If you're a passionate leader who inspires teams, ensures operational excellence, and creates extraordinary customer experiences, we invite you to apply today to become our next Customer Experience Manager!