Translation Specialist

Role Description

As a Translation Specialist, you will help manage the Contact Center translations queue and also translate a variety of confidential web submissions from all around the world. This translated information enables our customers to gain insight on how they can improve the work environment for their teams while minimizing their organizational risk.

You’ll thrive in this remote role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!

Qualifications

• 2+ years of translation experience
• Professional translation certification preferred
• Native or near-native proficiency in English and Portuguese
• Excellent written communication skills
• The ability to work in a fast-paced environment and within limited time constraints
• Strong attention to detail with the ability to multi-task
• Experience using MS Office
• Minimum typing speed of 35 wpm
• The ability to interact effectively at all levels and across diverse cultures
• The ability to work collaboratively and independently
• Culture Agility: Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
• AI Readiness: Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes

Requirements

• Translate foreign language reports and follow-up messages, reviewing peers’ translations as needed
• Follow customer guidelines and assign translations to be completed internally or externally
• Communicate with external translation vendors
• Hold all reports in strict confidence
• Collaborate with leadership by communicating feedback opportunities
• Assist with special projects as assigned
• Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time

Benefits

• Meaningful Purpose: Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
• High-Performance Environment: We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
• Candid, Supportive Culture: We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters: You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
• Rewards for Results: We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.