Unit Secretary

• Position Summary

Under general supervision, performs pre-registration and registration activities to support the financial stability of the organization and functions as a float to other departments to support a patient centered care organization.

• Position Responsibilities

Unit Specific Position Responsibilities

• • Acts as a patient liaison upon arrival to the department and notifies appropriate personnel of patient's arrival.

• Arrives patients in the electronic health record and ensuring accuracy of information.

• Assists patients, family, and visitors with various needs, utilizing specific communication tools to enhance customer service, and transports throughout the hospital facility.

• Completes registrations by verifying and updating all patient information to ensure accurate information for hospital records and timely reimbursement.

• Explains and obtains all required patient signatures on applicable forms.

• Offers copies of documents and regulatory material to all patients and scans appropriate documents to the electronic health record.

• Verifies insurance eligibility and benefits through e-verification, insurance websites, and/or by phone and confirms worker's compensation cases with employers and secures applicable billing information.

• Schedules, cancels, and reschedules patients for appointments.

• Ability to multi-task and work efficiently to maintain high volume of phone calls.

• Exercises judgment in sensitive situations and to maintain a high level of confidentiality.

• Functions independently within a team setting and displays responsiveness and flexibility to adapt to changes in work environment and modify approaches or methods to best fit the situation.

• Participates in staffing meetings, staff development, and training of new staff.

• Performs other duties and responsibilities as assigned.

• • Qualifications, Knowledge & Experience

• Required Qualifications (Including any licensure, certification, education):

• None Specified.

Preferred Qualifications:

• • Associate’s degree in healthcare related area of study

• 1 year Admitting/Registration or equivalent healthcare experience

• NAHAM Certified Healthcare Access Associate

• Required Knowledge, Skills & Experience:

• • Knowledge of Microsoft related programs such as Word, Excel, Outlook, and Teams o

• Excellent customer service skills

• Analyze and interpret information to make decisions within scope of job functions with minimal supervision.

• Excellent written, verbal, and interpersonal communication skills.

• Ability to multitask and maintain strong attention to detail.

• Professional demeanor with strong administrative skills

Preferred Knowledge, Skills & Experience:

• • Understanding and knowledge of medical terminology

• General knowledge of third-party payers