Customer Accounts Coordinator

Sponsorship Available No Sponsorship Available for this Opening Job Description

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

Develops and maintains productive work teams by coaching, training and development of staff and new hires; providing detailed guidance in a positive environment Strong verbal and interpersonal communication with the ability to communicate with internal and external customers across all levels of the company Responsible for maintaining and scheduling the workflow of Customer Account Reps within the Customer Accounts Department and covering for staff when they are out of the office Continuous coaching and training to expand knowledge of credit processes Provides company credit services via telephone, internet, email US mail and fax. Produces and maintains a high volume of productive customer contacts Monitors and approves order releases, new account set ups, credit investigations, daily reports and collection contacts through credit processes to meet customer requirements and verifies everything is processed through credit correctly Provides credit information to internal/external customers within specified deadlines, communicating with customers to resolve account issues, pending orders, and invoice discrepancies Processes and approves Service Orders to resolve customer requests and prepares recommendations for large dollar credit limits Monitors daily reports to determine and plan ahead for customer needs, making suggestions and pursuing customer account possibilities Responsible for defining problems, collecting data, establishing facts, and drawing valid conclusions Possesses working knowledge of company policies, procedures and systems. Analyzes the impact of decisions before execution Maintain a positive, professional work environment Oversees daily workflow and projects for team. Subject matter expert for team job functions. Fosters a learning environment and mentors team members. Works with minimum supervision and makes independent judgments. Assists management with development of results oriented processes and project management. Initiates, establishes and maintains highly effective relationships with business contacts of various cultures, and at all levels. Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments. Extremely confidential and trustworthy. Regular attendance at work is an essential part of the job.

SKILLS & CERTIFICATIONS

Skill evaluation: Behavioral (80%); Excel (80%); Numerical Calculation (80%) Ability to make correct decisions based on reviewing factual account information and pre-set guidelines Experienced in and highly qualified at all credit functions Exhibits strong analytical, problem solving and negotiation skills with customer’s upper management contacts Interpret spreadsheets and printed reports to determine workflow and course of action with Management Responsible for the training of tracing and business to business collections Able to type data and use PC for long periods of time Knowledge of Microsoft Office Applications (Excel, PowerPoint, Word and Outlook)

EDUCATION & EXPERIENCE

Internal candidates: Minimum 1 year as a highly performing Mouser employee. External candidates: Minimum 2 years prior work experience that is relevant to the team you will lead. 6+ years experience in critical job functions of the team; can be a combination of internal and external experience. About Us Mouser Electronics is an award-winning, global distributor of semiconductors and electronic components that ships to over 650,000 customers in 223 countries/territories from its one million sq. ft. state-of-the-art facility in Mansfield, Texas. Mouser.com is an award-winning website that features more than 6.8 million products online from more than 1,200 leading manufacturers. Mouser employees enjoy competitive pay and benefits, a business casual dress environment, a state-of-the-art facility in which to work, and an experienced management team with vision and a passion for growth. Mouser has built upon 60 years of growth and success in the electronic components distribution industry and is a TTI, Inc./Berkshire Hathaway Company. Mouser Electronics, a TTI, Inc. company, is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex; sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state/provincial or local law. Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use our online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact View email address on click.appcast.io or at View phone number on click.appcast.io for assistance with accommodation. Some positions posted may require the use of information or access to hardware that is subject to the International Traffic in Arms Regulation (ITAR). Any applicant to these openings must be a U.S person within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. permanent resident (i.e., green card holder), political asylee, or refugee. All applicants must be at least 18 years of age. Mouser Electronics, Inc. is an Equal Opportunity Employer - A Notice to All Employees & Applicants For more information on your Equal Opportunity Rights or other important Employment Rights in the USA, read “Know Your Rights: Workplace Discrimination is Illegal” poster, E-Verify Participation Notice (English/Spanish), Right to Work Notice (English/Spanish), FMLA General Notice, U.S. Job Applicant Privacy Notice. #J-18808-Ljbffr Mouser Electronics, Inc.