Manager, Data Operations

Job Summary The Manager of Data Operations is responsible for ensuring the reliability, accuracy, and availability of data across the enterprise. This role leads a team that manages the execution, monitoring, and optimization of data pipelines, analytics workloads, and ad‑hoc data requests. The manager serves as a bridge between data engineering, analytics, and business stakeholders to ensure timely, high‑quality data delivery for operational and strategic needs. Education & Experience Required: Bachelor's degree in Computer Science, Business, or a related field, or equivalent experience U.S. Citizen Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation 7+ years of experience in data engineering, analytics operations, or related roles 3+ years of experience formally leading data teams or managing data operations Proficiency with SQL, Python, and at least one modern data platform (Azure, AWS, GCP) Strong understanding ETL/ELT tools (ADF, Databricks, Snowflake, Airflow, or similar) Strong understanding of BI and analytics tools (Power BI, Tableau, or similar) Familiarity with CI/CD, DevOps, and data workflow automation concepts Excellent communication skills, with the ability to manage technical and non‑technical stakeholders Preferred: Experience working in high volume data throughput environment with 24x7 processing Experience with Healthcare data Experience with Cloud based systems, preferably Azure Knowledge of SQLServer and Snowflake Key Responsibilities Operational Management Oversee daily data operations, including job execution, monitoring, and incident response across cloud and on‑prem platforms. Maintain data pipelines that support enterprise reporting, dashboards, and analytics use cases. Ensure reliability and timeliness of recurring data loads, extracts, and transformations. Manage SLAs and uptime for data delivery across multiple systems and domains. Ad‑Hoc Data Support Coordinate and prioritize ad‑hoc data and reporting requests from business units. Ensure proper intake, tracking, and fulfillment of one‑off or urgent data needs. Partner with Data Engineering and Analytics teams to balance ad‑hoc and scheduled workloads. Establish repeatable processes to convert frequent ad‑hoc requests into automated or self‑service solutions. Leadership & Team Development Lead a team of data engineers and data analysts. Provide mentoring, coaching, and performance management. Foster collaboration between Operations, Engineering, and Analytics teams. Promote a culture of ownership, reliability, and continuous improvement. Process, Automation & Optimization Implement tools and processes for pipeline orchestration, alerting, and error handling. Drive automation to reduce manual effort and improve data delivery efficiency. Collaborate with Data Architecture and Governance to enforce standards and best practices. Contribute to capacity planning, change control, and release management. Data Quality & Governance Partner with Data Governance and Quality teams to ensure accuracy and integrity of critical datasets. Develop and enforce operational documentation, runbooks, and escalation processes. Support audits, compliance reviews, and data retention policies. Perform other duties as assigned. Regular and reliable attendance is required. As needed, assist with application development. Competencies Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate. Computer Literacy: Ability to function in a multi‑system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications. Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary. Empathy / Customer Service: Customer‑focused behavior; helpful approach, including listening skills, patience, respect, and empathy for another's position. Independent Thinking / Self‑Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources. Leadership: Successfully manage different styles of employees; provide clear direction and effective coaching. Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail‑oriented. Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues. Team‑Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment. Technical Skills: In‑depth knowledge of all application functionality, security, development, and system administration; knowledge of relevant technology, tools and middleware; proficient change agent; knowledge of the agile methodology and software maintenance and support. Working Conditions Works non‑regular hours as required On‑call rotation to provide technical support to end users for urgent needs Works within a standard office environment, with minimal travel Extensive computer work with long periods of sitting #J-18808-Ljbffr TriWest Healthcare Alliance