Insurance Claims Specialist Xactimate Experienced Great for Adjusters

Benefits:

Health Insurance Stipend

Salary Negotiable Depending on Experience

401(k) matching

Paid time off

Training & development

Job Summary

We are seeking a driven Insurance Claims & Accounts Receivable Specialist to support our mitigation and restoration team. This role is ideal for the Xactimate experienced candidate and/or as an independent adjuster, staff adjuster, or field adjuster who understands how carriers evaluate claims and can use that knowledge to ensure our clients’ losses are properly documented, approved, and paid.

You will work on the contractor side—advocating for homeowners, justifying scope and pricing, and pushing back on reductions—while also managing collections to ensure invoices are paid in full.

Why This Role is a Great Fit for Adjusters

Use your adjuster experience on the other side of the claim

No climbing roofs or field inspections

Consistent workload (no chasing deployments)

Leverage your knowledge of carrier guidelines and estimating to maximize claim outcomes

Key Responsibilities

Insurance Claims Management

Act as liaison between clients, insurance adjusters, and carriers

Review and compare carrier estimates vs. actual scope of work

Write and submit supplements using Xactimate

Negotiate with desk and field adjusters on scope, pricing, and reductions

Identify underpaid, denied, or missed items and pursue recovery

Build well-documented files that support full reimbursement

Maintain consistent follow-up to keep claims moving

Accounts Receivable & Collections

Track and manage all outstanding insurance receivables

Follow up with carriers on delayed or unpaid claims

Communicate with customers regarding deductibles and balances

Resolve billing discrepancies and payment issues

Assist with escalations, collections, or lien processes when necessary

Post payments and maintain accurate records

Backup for other business office personnel duties as needed

Qualifications

Prior experience as an independent adjuster, staff adjuster, or field adjuster preferred

Strong working knowledge of Xactimate

Understanding of carrier guidelines, claim workflows, and estimating practices

Experience negotiating claims, reviewing estimates, and handling supplements

Strong follow-up and persistence in collecting payments

Excellent communication and documentation skills

Highly organized with the ability to manage multiple claims

Preferred Background

Restoration or mitigation industry experience (biohazard/death/trauma, water, fire, mold)

Experience on both carrier and contractor sides of claims

Familiarity with IICRC standards

Experience with accounting or A/R processes

What Success Looks Like

Increased claim approvals and reduced write-downs

Faster claim turnaround and payment timelines

Low aging on receivables

Strong, defensible documentation on every file

About SCU Services

SCU Services is a trusted and proven biohazard and specialty cleanup company built on care, compassion, and professionalism. From first contact to final walkthrough, we walk alongside our clients — handling emergency response, insurance coordination, and restoration with dignity and discretion.

We are growing intentionally and seeking individuals who value integrity, accountability, and long-term professional development.