Business Office Manager

Position Summary The Business Office Manager plans, organizes, coordinates, and manages the functions of the Business Office area, including accounts receivable, billing and coding, pre-certification, and oversees Business Office personnel to meet the hospital’s mission, goals, and objectives. Essential Duties Plans, develops, and coordinates Business Office functions to attain hospital goals and meet accrediting agency standards. Manages, supervises, and monitors Business Office operations professionally. Develops and implements departmental policies and procedures and ensures compliance with established standards; serves as primary liaison with hospital personnel to interpret such directives. Manages and coordinates schedules, task assignments, and allocation of person-hours to fulfill departmental commitments. Plans and conducts meetings with subordinates to communicate new policies and keep employees abreast of hospital and compliance standards. Provides education and in‑service training to increase operational efficiency and personnel effectiveness. Assists in resolving patient billing questions and complaints, and performs accounts receivable activities such as approving cash quotes and reviewing or denying write‑off requests. Maintains daily deposit log. Manages evaluation and counseling activities of Business Office personnel. Maintains confidentiality of patient and hospital business and develops effective working relationships with patients, families, visitors, and other hospital employees. Documents concisely, precisely, and accurately on all records or documents as indicated by policy. Participates in performance improvement activities to continually improve patient care and hospital business. Directs personnel actions including hiring, merit recommendations, promotions, vacation schedules, performance appraisals, transfers, and dismissals. Coordinates correspondence with outside agencies, insurance companies, attorneys, and authorized requesting parties. Supervises preparation of reports and analyses. Ensures compliance with HIPAA Privacy Regulations for the hospital. Monitors Medicare, Medicaid, and other billing requirements, notifying hospital management of any changes affecting the hospital. Ensures compliance with billing regulations, maintaining accurate and timely billing. Performs other duties as assigned and actively supports and upholds the hospital’s mission and core values. Remains knowledgeable of and follows the hospital’s policies. Maintains patient and hospital confidentiality. Keeps CEO and Management Committee apprised of situations as appropriate. Qualifications, Education, Experience and Ability Bachelor’s degree in business preferred. Knowledge of hospital billing (UB) required, specifically Medicare, Medicaid, Blue Cross, managed care, and commercial insurance billing experience required. Previous 2 years management or progressive leadership experience required. Knowledge of ICD‑9 and CPT coding, medical terminology preferred. Environmental and Physical Requirements The employee works in a temperature‑controlled environment. Walking and/or standing approximately 30% of the day. Sitting approximately 70% of the day. Must be able to lift up to 20 lbs. Must be able to bend and stoop less than 10% of the day. Reaches over the head less than 10% of the day. Must be able to read, write and speak English fluently; has cognitive skills for math, reading, filing and sterile technique skills. Vision for near, mid‑range, far and accommodation. Communication skills to deal well with employees, patients, families and physicians. Hearing for low, medium, and high pitch. There is potential for contact with chemicals, blood‑borne pathogens, and exposure to infectious disease. Employees should be able to lift 25 lbs using proper lifting technique several times during their shift. Equal Employment Opportunity (EEO) & Americans with Disabilities Act (ADA) Statement Our hospital is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. Additionally, we provide reasonable accommodation for qualified individuals with disabilities in the application and employment process. If you require assistance or accommodation due to a disability, please contact Human Resources so that we may engage in an interactive process to determine appropriate accommodation. Position Title Business Office Manager Department Billing Reports To Chief Financial Officer FLSA Status Exempt #J-18808-Ljbffr