Overnight Guest Service Agent - The Cloudveil

Job Description

Job Description

Description:

  About Us

Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality ™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors. 

Our Values  

We Engage and We Listen 

We Care and We Own 

We Provide and We Ensure 

We Appreciate and We have Fun 

JOB SUMMARY

The night auditor will be responsible for closing out and rolling the dates in all systems that support hotel operations. They will have a dual role as a Front Desk Agent and Auditor.

JOB DUTIES

1. Night Audit – Perform nightly audits of the POS and PMS. This includes carefully scrutinizing transactions, making notes for managers, posting room rates, closing and rolling dates and closing and securing closed hotel areas.

2. Front Desk – Responsible for overall guest service including, but not limited to, resolving guest complaints, check-ins, check-outs, room upgrades and moves, handling maintenance, housekeeping requests, answering and directing phone calls and retail store sales.

3. Concierge – Manage guest experience by informing guests of various activities and dining around the area. Booking any activity or reservations as requested by the guest.

4.. Watch for safety hazards and report them immediately to your Department Supervisor.

RESPONSIBILTY

1. Time management.

2. Attention to detail.

3. Maintain integrity at all times.

4. Make decisions/Resolve problems.

5. Work well with guests and co-workers.

6. Understand and maintain the standards, values, goals and vision of the hotel.

7. Display a “Guest First” attitude.

8. Overnight Shift requires staff to remain awake at all hours at the night.

MINIMUM REQUIREMENTS

Education: High School graduate or GED certificate, with an aptitude for math.

Experience: Previous hotel front desk and PMS computer experience a plus.

Other skills: Basic computer skills a must. Must be able to work well with others and be detail oriented. Must be able to work alone and over night shifts.

  PHYSICAL REQUIREMENTS

1. Lifting and Carrying up to 25 Pounds

2. Walking

3. Standing

4. Sitting

5. Carrying

6. Driving

Employees must fulfill their performance standards for this position and comply with the policies, rules and procedures of The Cloudveil, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by The Cloudveil. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other hotel/company officials.