CUSTOMER SVC/CLERK

Join to apply for the CUSTOMER SVC/CLERK role at Kroger. Job Description Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate Kroger's core values of respect, honesty, integrity, diversity, inclusion, and safety. Responsibilities Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment. Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions, and by thanking customers for their business. Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items, and helping them retrieve items out of reach. Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty. Oversee front‑end operations to meet or exceed sales, profit, and labor goals through effective cost control, labor efficiencies, excellent service, and shrink control; ensure front‑end cleanliness, maintenance, and sanitation. Determine work priorities and task lists to consistently maintain adequate front‑end conditions. Ensure prompt, accurate customer check‑out and front‑end associates adhere to company policies, as well as local, state, and federal laws/regulations. Train, monitor, and coach associates on all front‑end policies and procedures including proper handling of product, tender, and coupons; scanning error procedures and price checks to reduce shrink and waste. Communicate pricing and signage discrepancies to the pricing coordinator. Provide back‑up coverage for the service operations manager in their absence (excluding hiring and discipline). Gain/maintain thorough knowledge of checkout transaction policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards. Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards. Assist with front‑end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning). Comply with and reinforce all food safety, sanitation, and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity. Must be able to perform the essential job functions of this position with or without reasonable accommodation. Qualifications Minimum High School Diploma or GED. 6 months of related experience or training; or equivalent combination of education or experience. Effective interpersonal and customer service skills. Good math skills (ability to add, subtract, multiply, and divide). Sound judgment/decision making skills. Friendly, approachable/outgoing demeanor/team player. Ability to work in a fast‑paced environment. Good oral and written communication skills. Desired Familiar with Microsoft Office Word and Excel. Job Information Seniority level: Entry level Employment type: Full‑time Job function: Administrative Industry: Retail About Us Based in Wisconsin, Pick ‘N Save merged with The Kroger Company in 2015. Today, we’re proudly serving Pick ‘N Save customers in 89 stores throughout the state. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. We work tirelessly to create amazing experiences for our customers, communities, and each other. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. If you’re caring, purpose‑driven, and hungry to learn, your potential is unlimited. Whether you’re seeking a part‑time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Pick ‘N Save family! What You’ll Receive From Us A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program. Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways. If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre‑hiring process, please call View phone number on click.appcast.io or contact the location’s management. #J-18808-Ljbffr Kroger