Operations Senior Specialist III- Foreclosure Doc Execution

Job Description

Join JPMorganChase Home Lending Default Operations as an Operations Senior Specialist and play a critical role in protecting the integrity of our default servicing process. In this detail-driven position, you’ll review and execute key legal documents supporting multiple default lines of business—including foreclosure, bankruptcy, litigation, and loss mitigation—ensuring every packet is complete, compliant, and accurate according to procedures and templates. You’ll partner with internal teams and legal counsel, leverage core mortgage systems and e-signature technology, and apply published guidelines and procedures to validate essential loan and document data points (names, dates, amounts, and supporting records). If you thrive in a fast-paced environment, take pride in precision, and enjoy work that directly impacts customers and firm risk, this role offers meaningful responsibility and growth within Home Lending Default Operations.

As an Operations Senior Specialist in the Home Lending Default Operations team, you will review, verify, and execute legal documents supporting Home Lending Default Document Execution across lines of business including foreclosure, bankruptcy, litigation, and loss mitigation. You will ensure all document data is accurate and compliant with published guidelines and procedures.

Job responsibilities

• Adhere to Chase Sworn Document and Notary guidelines and maintain proper signing authority
• Execute sworn and non-sworn foreclosure and other documents after verifying all required information against loan records, i.e. mortgage, note, title search, prior assignments,  system of record, etc
• Ensure factual accuracy of key data points within legal documents, i.e.  dates, amounts, legal names, etc 
• Review relevant systems (i.e. LPSD, MSP, LISA, Solomon Suite) to retrieve, verify, and record information for document execution
• Utilize electronic signature technology to process e-sign applicable documents efficiently and securely   
• Prioritize work and adhere to departmental timelines for document execution, exception escalation, and defect documentation 
• Monitor work queues and notifications to maintain accurate and timely execution of all documents and related documentation 
• Engage legal counsel and communicate effectively to resolve discrepancies and ensure proper execution of documents
• Escalate special circumstances or unresolved issues promptly and follow up through resolution
• Maintain current knowledge of default/foreclosure requirements, firm policies, and jurisdictional nuances 
• Ensure document packets forwarded to review groups are complete and accurate  

Required qualifications, capabilities, and skills

• Experienced in financial services operations (e.g., mortgage, legal documents, default, asset recovery, bankruptcy, foreclosure
• Seasoned in default document review, within a legal, compliance, or financial services environment
• Proficient in using electronic signature platforms and other relevant software
• Skilled in Microsoft Word and Excel
• Educated with a high school diploma or equivalent

Preferred qualifications, capabilities, and skills

• Educated with a  college degree or equivalent 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.