Guest Engagement Specialist

Job Title: Entertainment Ambassador Employment Type: Compensation: Location: Schedule: This role requires scheduling flexibility, including evenings, weekends, holidays, and opening and closing shifts based on business needs. Work Environment: This hospitality-based role is fully on-site in a fast-paced, high-throughput entertainment, attractions, and retail environment supporting in-person guest and team interactions The Impact You’ll Make: As an Entertainment Ambassador at Great Wolf Lodge, you will deliver engaging guest experiences and drive show quality across resort entertainment programming by performing with energy and consistency, maintaining safe and clean environments, upholding performance and production standards, and collaborating with your team to uphold Brand Standards in a high-energy resort setting. Your expertise in entertainment, performance, guest engagement, and operations directly contributes to guest satisfaction, team performance, and operational efficiency across your entertainment area. Great Wolf Values We Are One Pack – Support your team and create a welcoming environment We Improve Everyday – Stay curious and look for ways to make each shift better We Get It Done with Care – Take pride in your work and follow through Key Responsibilities: Enhance Guest Experience Greet and engage guests while maintaining professional presentation Deliver entertainment programming aligned with brand standards with energy and professionalism Respond promptly to guest inquiries and escalate issues to leadership Perform in fully costumed character role, engaging guests of all ages, including high-touch interactions such as hugs, high-fives, and photos with families, while maintaining brand character integrity Safety Follow all safety guidelines, company procedures, and asset protection protocols Participate in required safety and emergency training Report any incidents or hazards to leadership Maintain organized, clean work areas that comply with health and safety standards Support character costuming cleaning and maintenance to ensure safety and appearance standards Operations Execute daily entertainment tasks including program set-up and tear down procedures, equipment operations, communication to leaders and maintain cleanliness to uphold brand standards Learn new programming multiple times per year and apply skills consistently Support community engagement activities and special events as assigned Keep entertainment supplies stocked and organized; manage daily activities to maximize guest interaction time Perform additional tasks as assigned to support overall resort operations Basic Qualifications & Skills Must be at least 16 years of age or older Comfortable speaking, dancing, and performing in front of large groups of people multiple times a day. Some High School education or equivalent Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures Successful completion of a criminal background and drug screen Desired Qualifications & Traits Previous experience in a related field such as Entertainment, Dance, or Theater. Charismatic, enthusiastic attitude Ability to multi-task and prioritize a variety of tasks with minimal direction Previous experience in a character costume and/or working with children Proven teamwork skills Physical Requirements Ability to lift up to 50 lbs. Able to sit and/or stand for long periods of time Ability to fit and wear character costumes maintain composure in character costumes including heat and humidity for periods of 60 minutes Ability to dance and perform in hot, humid, and outdoor environments for periods of up to 2 hours Kickstart Your Career Whether this is your first job or your next step, you’ll build valuable skills in teamwork, communication, and guest service that set you up for success. For those looking to grow, we offer opportunities to explore different roles and advance into leadership positions within our Pack . Total Rewards & Benefits Full-Time Benefits: Medical, Dental, and Vision insurance Health savings account Telehealth resources Life insurance 401K with employer match Paid vacation time off Paid parental leave Discounts to visit Great Wolf’s 23+ locations for team members, friends, & family Position Closed Date: How to Apply Click “Apply Now” or chat with a recruiter at the bottom of your screen on Great Wolf Lodge's website. After a quick application, qualified candidates may be immediately invited to schedule an interview or attend an upcoming hiring event. EEO This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Great Wolf Lodge