Director of Service
Virtual Vocations Inc
Leading the Service team, the full-time Director of Service will ensure exceptional member experiences through performance management, training, and operational excellence while working remotely. Key responsibilities Elevate the member experience by defining and improving service standards and managing escalations Oversee team development, including training, mentorship, and performance management Manage strategic partnerships and maintain key external relationships to support service delivery Required qualifications 8-10+ years of experience in luxury travel, hospitality, or service leadership At least 5 years of experience as a luxury travel advisor Strong experience in handling escalations and complex client situations Bachelor's degree Familiarity with travel industry partnerships and advisor support models
Vacancy posted 3 days ago
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