Account Manager

Job Description

Job Description

WHO WE ARE…

ASTOUND is a global experiential powerhouse with three core verticals: Brand Experiences, Sports Experiences, and Immersive Entertainment. From trade shows and large-scale events to experience centers and IP-driven attractions, we create programs that combine creative excellence, operational discipline, and ROI-focused outcomes.

With over 200 employees, a 350,000 sq. ft. production facility, and execution in more than 40 countries, ASTOUND is defining what the modern experiential partner looks like. Now, in our 25th year, we are expanding into a growth engine for our clients—powered by AI, integrated creative, and next-gen content strategy —and for the business itself, driving both revenue and enterprise value.

JOB SUMMARY:

We’re looking for an Account Manager - Trade Shows who shares this vision to join our team.

As an Account Manager, you serve as a bridge between our Sales/Client Partnership Team, Project Management Team, and the client.

In this role, you collaborate with the extended ASTOUND internal Operations team on the execution of individual projects, taking responsibility for ensuring that ASTOUND output adheres to client objectives, meets client deadlines, and achieves ASTOUND high quality standards.

KEY RESPONSIBILITIES:

• Assist the Sales/Client Partnership team in leading client accounts/projects
• Maintain Client Accounts in conjunction with the Sales/Client Partnership and Project Management team members
• Build and maintain effective client relationships, ensuring that all client's needs are heard, understood, and addressed
• Contribute ideas to project teams and regularly make recommendations to client contact and Account Leaders on how to improve a project or program
• Participate in new business opportunities as requested (research, preparation for & participation in pitches)
• Own master timelines and project plans externally; communicating action items to client stakeholders and monitoring adherence to deadlines
• Collaborate with the Project Management Team on internal timelines, communicating and managing changes to clients as necessary
• Lead client calls & contribute to internal meetings
• Ensure clear communication to the client regarding roles and responsibilities, scope, budget, schedules, and project status/ action items
• Collaborate with the Operations Team members where appropriate which includes but is not limited to the following:

• Property and graphic inventories
• Job process issues
• Show site expectations
• Quality / expectation
• Pricing/billing

• Assist in the successful onboarding of operational departments through comprehensive Job launch meetings and ongoing status meetings
• Work to ensure all deadlines are met and that assigned clients receive superior ongoing service through delivery
• Continuously monitor industry trends and best practices, and share insights and recommendations with clients and internal teams
• Budget Management
• Work with the Estimation team to solidify project budgets in conjunction with Sales/Client Partnership and Project Management team members to provide proposals to clients
• Work with Sales Coordinators to invoice client projects assigned in a timely manner
• Track and create change orders (in conjunction with the Project Management Team) for all items outside of the original scope of sign-off and invoice to clients as required
• Follow up directly with the client, as required, to resolve unpaid invoices & ensure receipt of payment prior to initiating Job Launches
• Create, maintain, reconcile, & invoice projects (in conjunction with the Project Management Team) within 45 days of the project end date
• Creative Management
• Participate actively and manage internal client brainstorming sessions with Sales/Client Partnership Team members by offering ideas for projects
• Serve as the conduit between client needs to the creative team and creative ideas to the client
• Ensure creative deliverables meet client needs and are completed on time and on budget.

QUALIFICATIONS:

• Bachelor's degree in Marketing, Communications, Business, or a related field preferred
• 3 - 5 years of experience in Trade Shows & Events
• Demonstrated Account Management competencies: client focus, developing others, accountability for results, attention to detail, flexibility, and team effectiveness
• Excellent interpersonal and communication skills, with the ability to build strong relationships with clients and internal teams
• Demonstrate understanding and advocacy for clients’ businesses and needs
• Understanding of trade show terminology, tools, requirements, and processes.
• Strategic thinker, capable of identifying opportunities for growth and improvement.
• Leadership qualities, capable of motivating teams and resolving conflicts.
• Must be able to work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously
• Willingness to travel within North America and overseas as needed
• Proficient in Microsoft Office Suite software
• Salesforce expertise is an asset but not required
• Positive attitude and ability to work in teams

THE VALUES YOU ALIGN WITH:

Just as important as the skills you bring to our team, is alignment with our values. This means that as a collective we will collaborate with the same mindset to deliver incredible, market leading experiences for our clients.

• Steadfast Courage - We fearlessly take on challenges and make bold decisions to achieve remarkable results.
• Unwavering Integrity - We hold ourselves to the highest ethical standards and prioritize honesty, transparency, and professionalism.
• Boundless Creativity - We push boundaries with innovative, collaborative ideas that surpass expectations and create unforgettable experiences.
• Unparalleled Service - We fearlessly take on challenges and make bold decisions to achieve remarkable results.
• Insatiable Curiosity - We never stop learning, exploring, and taking risks to create breakthrough experiences.
• Constant Collaboration - We thrive on teamwork, leverage diverse perspectives, and support each other to deliver experiences greater than the sum of their parts.

BENEFITS AND COMPENSATION:

The compensation package will be commensurate with experience. Our employees are entitled to a standard set of benefits, including health and dental insurance and 401(k) with company match.

• Excellent Medical Insurance
• Excellent Medical Insurance
• Excellent Dental Insurance
• Excellent Vision Insurance
• Paid Time Off, Holiday Pay
• 401K matching program after 60 days of employment
• 100% Company Life and Short-Term Disability Coverage
• Employee Referral Program
• Professional development opportunities and ongoing training.
• Collaborative and innovative work environment.
• Opportunity to work with prestigious clients and industry leaders.

DIVERSITY COMMITMENT:

We are proud to be an equal opportunity employer, and we welcome talented individuals from all backgrounds to apply. Our goal is to ensure that every candidate is evaluated solely on their qualifications, merits, and potential to contribute meaningfully to our team and mission.