Help Desk Associate (Remote) US Timings

About the job Help Desk Associate (Remote) US Timings This is hourly paid Job (Remote) US time Zone Position Summary: The Help Desk Associate is responsible for providing day-to-day helpdesk response and support of the organizations computer network infrastructure, as well as admin functions for the organizations information management system client database (Caseworthy). Essential Duties and Responsibilities: Effectively and efficiently provide desktop and remote technical support in a timely manner Effectively install, configure, diagnose, troubleshoot, and repair hardware and related equipment including: PCs, laptops, mobile devices and printers. Perform hardware/software inventory and software license tracking. Assist in the training of Fortune staff in the use of PCs and basic network operations. Ability to follow directions and complete tasks without micro-management Excellent note taking and organizational skills Ability to create step by step documentation on procedures and steps for technical tasks

QUALIFICATIONS

Minimum of 1 year hands-on experience with workstation support, including operating systems, applications, and hardware support in a Windows OS environment. Minimum of 1 year experience of troubleshooting client-side networking and connectivity issues. Proven experience in working with results-driven, customer-service oriented support teams. Strong knowledge of Microsoft and TCP/IP networking and network printing. Knowledge of networking technologies. Strong MS Outlook, MS Office, and application support skills, including strong anti-virus and anti-spyware support knowledge. High school diploma or equivalent (some college preferred). A+ and Net+ Certified preferred. Excellent customer service skills. Key Skills and Competencies Oral and written communication skills Learning skills Customer service orientation Problem analysis Problem-solving Adaptability Team interaction Planning and organizing Attention to detail Stress tolerance Reports to: Help Desk Manager Status: Full Time; Regular; Non-Exempt Only Short Listed Candidates will be called for Interview #J-18808-Ljbffr HR Prospect LLC