IT Help Desk Bronx, New York Full-time Associate
eMazzanti
- # IT Help DeskBronx, New York· Full-time· Associate#### About The PositioneMazzanti Technologies a leading provider of IT Services is looking to add to our team to provider level 1 and level 2 help desk support to expanding client base.We're growing by double digits, offer opportunities for continuous learning about Microsoft Networks, firewall and endpoint security, Cloud computing, Office 365 and Azure. You'll be part of a team that supports each other and works together to ensure customer satisfaction.**Location & Schedule*** On-site: 4 days per week on-site at the customer site in the Bronx, NY.* In-office: 1 day per week at the eMazzanti main office.* Residency: Candidates must be local to the Bronx and able to reliably commute to the customer site daily.* Type: Full-time position. This is a sole-employment role (no outside or side jobs).**Key Responsibilities*** Tier 1 Support: Handle, triage, and prioritize Tier 1 IT support requests on-site, ensuring timely resolution and appropriate escalation.* Dedicated Resource: Serve as the dedicated technical resource for the assigned nonprofit customer account, owning the day-to-day support relationship.* Stakeholder Reviews: Deliver written quarterly account health reviews to customer stakeholders (in coordination with the vCIO and Account Manager) covering uptime and incident summaries, active project status, top risks/recommendations, and a rolling 90-day technical roadmap.* Documentation: Build and maintain a comprehensive customer runbook and documentation library - network topology, vendor contacts, escalation paths, backup and recovery steps, and recurring maintenance tasks - and drive down mean time to resolution (MTTR).* Cost Optimization: Identify and present cost-saving and grant-eligible technology opportunities appropriate for a budget-conscious nonprofit (e.g., TechSoup, Microsoft nonprofit licensing, WatchGuard nonprofit programs), documenting estimated savings, eligibility, and implementation effort.* Consulting: Act as a technical consultant and trusted advisor, making recommendations to customers and internal staff and helping the team resolve complex challenges.* Knowledge Sharing: Contribute regular knowledgebase articles and present at internal all-hands meetings to share expertise across the team.* On-Call: Provide on-call availability and escalation support for the team during the work week per the on-call schedule.* Mentorship: Mentor and support team members, helping colleagues grow their technical and business acumen.**Job Requirements**Understand and solve customer technical problems over the phone or in-person as needs warrant.* Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.* Monitor and troubleshoot back up or other regularly scheduled client work.* Work within a ticketing system to track and escalate customer problems* Maintain a positive phone demeanor and ensure customer satisfaction* Perform remote maintenance as needed.* Other duties as assigned.* Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Watchguard Firewalls, and others.* Spot themes and proactively work to solve them.**Growth & Certification Opportunities**No certifications are required to start. eMazzanti actively supports and encourages professional growth, and this role offers the opportunity to pursue industry-recognized certifications, including:* Microsoft 365 - MS-102: Microsoft 365 Administrator and MS-700: Managing Microsoft Teams (toward Microsoft 365 Certified: Administrator Expert).* Microsoft Azure - AZ-104: Microsoft Azure Administrator, AZ-700: Designing and Implementing Microsoft Azure Networking Solutions, and AZ-305: Designing Microsoft Azure Infrastructure Solutions (toward Microsoft Azure Network Administrator).* WatchGuard - Network Security, Secure Wi-Fi, Identity Security Essentials (formerly Multifactor Authentication), and Endpoint Security.**Professional Expectations*** Reliable, on time, and prepared for all meetings; no last-minute cancellations without a planned reschedule.* Accountability and lead-by-example approach - follow through on commitments, both internally and externally.* Active, collaborative team member who contributes to shared company goals#### Requirements**Qualifications*** Prior experience in an IT support, help desk, or managed services provider (MSP) environment.* Comfortable owning a client-facing, on-site support role with minimal daily supervision.* Strong written and verbal communication skills, including preparing stakeholder-facing reports and presentations.* Solid documentation habits and a track record of building and maintaining technical runbooks.* Customer-focused mindset with the ability to translate technical work into business value.**Requirements*** Love of working in a fast-paced environment* Good written and verbal skills* Knowledge of Microsoft Products with base levels of competency in Windows Operating systems and Active Directory* Technical Aptitude.* Desire to make people happy when you solve their computer problem.* Solid attendance record* Candidate must reside in Bronx.
- J-18808-Ljbffr eMazzanti
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the IT Help Desk Bronx, New York Full-time Associate in New York, NY vacancy
$225k
Associate - US & International Tax (Controversy) - New York McDermott Will & Schulte | Posted Mar 14 Full‑time, New York Build your big career with the firm that does Big Law, Better. McDermott... ...we accelerate your career - wherever it may lead. That includes supporting you...Full timeWork at office$85k - $160k
...industries, and geographies. AWM helps it’s clients navigate today’s... ...tools, to drive the timely delivery of implementations, on... ...expected base salary for this New York, New York, United States-based... ...available to active, non-temporary, full-time and part-time US employees...Full timeTemporary workPart time$80k - $135k
...external clients through complex, time‑critical events such as... ...people, capital and ideas to help our clients, shareholders and... ...management firm. Headquartered in New York, we maintain offices around the... ...available to active, non-temporary, full-time and part-time US...Full timeTemporary workPart timeLocal area$175k - $225k
...driven perspectives that help our clients achieve their... ...interest. Job DescriptionAn Associate in Financial... ...firm’s success. At the same time, creativity and new ideas are encouraged. Associates... ...by law. #LI-112682SummaryLocation: New York, NY, USAType: Full timeFull timeWork experience placementWorldwide$100k - $170k
...Management is an opportunity to help clients across the globe... ...access opportunities through new fund commitments, fund-of-fund... ...management firm. Headquartered in New York, we maintain offices around... ...available to active, non-temporary, full-time and part-time US employees who...Full timeTemporary workPart time$140k
...people and flexible capital to help companies solve problems. Our... ...27 Blackstone Private Equity Associate (New York)Business Unit Overview: With... .... Associates engage in the full investment lifecycle, from sourcing... ...and demonstrate effective time management skills.High level...Full timeApprenticeshipLocal areaFlexible hours$150k - $225k
...Structured Credit Solutions Group, Associate New York Our division works on some of... ..., we handle projects that help clients at major milestones.... ...set in a short period of time.Associates will work closely... ...available to active, non-temporary, full-time and part-time US...Full timeTemporary workPart timeImmediate start$85k - $160k
...IMPACTAre you an exceptional Associate ready to tackle the most critical... ...Management, Goldman Sachs helps empower clients and customers... ...firm. Headquartered in New York, we maintain offices around the... ...available to active, non-temporary, full-time and part-time US employees...Full timeTemporary workPart timeShift work$120k - $145k
...driven perspectives that help our clients achieve... ...open position is for an associate based in our Atlanta, Boston... ..., Dallas, Houston or New York office within the... ...range for this role at the time of posting is: $120,00... ...USA; Chicago, IL, USA; Dallas, TX, USAType: Full timeFull timeWork at officeWorldwide$100k - $160k
...alternative investment capabilities to help clients pursue their long-... ....Role ResponsibilitiesThe Associate will support performance... ...management firm. Headquartered in New York, we maintain offices around... ...to active, non-temporary, full-time and part-time US employees who...Full timeTemporary workPart timeWork experience placement$85k - $160k
...we connect people, capital and ideas to help solve problems for our clients. We are a... ...Range The expected base salary for this New York, New York, United States-based position is... ...generally available to active, non-temporary, full-time and part-time US employees who work at...Full timeTemporary workPart time$80k - $135k
...capital and ideas to help solve problems for our... ...with multiple business desks, internal and external... ...and to mitigate risks associated with the letter of credit... .... Headquartered in New York, we maintain offices around... ..., non-temporary, full-time and part-time US employees...Full timeTemporary workPart timeWork at office$135k - $165k
...data-driven perspectives that help our clients achieve their... ....ResponsibilitiesThe Associate position presents an excellent... ...range for this role at the time of posting is: $135,000-$1... ...law. #LI-113773SummaryLocation: Dallas, TX, USA; New York, NY, USAType: Full timeFull timeWork at officeWorldwide$175k - $200k
...data-driven perspectives that help our clients achieve their most... ...into specific companies with full underwriting, transparency, and... ...salary range for this role at the time of posting is: $175,000-$200,... ...by law. #LI-112682SummaryLocation: New York, NY, USAType: Full timeFull time$100k - $160k
...Founded in 1869, the firm is headquartered in New York and maintains offices in London,... ...and firm leadership.KEY RESPONSIBILITIES Help drive dynamic strategy for senior executives... ...generally available to active, non-temporary, full-time and part-time US employees who work at...Full timeTemporary workPart timeWork at office$85k - $160k
...driven perspectives that help our clients achieve... ...looking for an Analyst/Associate to be part of a... ...support engagements and new business development by... ...for this role at the time of posting is: $85,00... ...by law. #LI-114793SummaryLocation: New York, NY, USAType: Full timeFull timeWorldwide- ...Kettl is a tea company based in New York that has been actively promoting and... ...who are interested in becoming tea associates in the New York locations. Kettl is... ..., are hospitality-driven, and have full weekend availability. Part-time positions are immediately available...Full timePart timeImmediate startWeekend work
Gjtea
New York, NY1 day ago $100k - $170k
...New York, NY, United States Job Description A career with Goldman... ...Management is an opportunity to help clients across the globe... ...available to active, non‑temporary, full‑time and part‑time US employees... ...Identification 170693 Job Category Associate Posting Date 05/18/2026, 05:1...Full timeTemporary workPart timeWork at officeGoldman Sachs Group, Inc.
New York, NY1 day ago$100k - $170k
...Management is an opportunity to help clients across the globe... ...access opportunities through new fund commitments, fund-of-fund... ...management firm. Headquartered in New York, we maintain offices around... ...available to active, non-temporary, full-time and part-time US employees who...Full timeTemporary workPart timeThe Goldman Sachs Group, Inc.
New York, NY5 days ago- ...Welcome to the IBM's Associate Program for... ...to projects that help organizations... ...clients into a new age of future-looking... ...Science, MIS/IT, Computer Engineering... .... Now it’s time for you to join... ...are based on a full-time schedule for... ...Township / Village New York State / Province...Full timeContract workTemporary workPart timeWork from homeShift work
$25 - $28 per hour
...Mobile Safety Associate (Driver) Successful candidates... ...distance to the New York City area and be ready... ...Consulting (ACDC) offers full-spectrum emergency management... ...(Driver) Full Time/Part Time/PRN: PRN (as... ...mobile response team, helping ensure that older adults...Full timeTemporary workPart timeReliefSeasonal workWork at officeLocal areaImmediate startRelocationShift workNight shiftDay shiftAfternoon shiftAC Disaster Consulting
New York, NY5 days ago$25 - $28 per hour
...must currently reside within reasonable daily commuting distance to the New York City area and be ready to work immediately. Position Summary Job Title: Mobile Safety Associate (Driver) Full Time/Part Time/PRN: PRN (as needed) Temporary/Seasonal/Regular: Temporary. Must...Full timeTemporary workPart timeReliefSeasonal workWork at officeLocal areaImmediate startRelocationVisa sponsorshipFlexible hoursShift workNight shiftDay shiftAfternoon shiftAcdisaster
New York, NY5 days ago$150k
...iT Manager New York New York $ Up to: $150000/Annually JOB DESCRIPTION client in NYC that is seeking an IT... ...all IT-related matters Coordinate with outsourced IT help desk to ensure timely resolution of tickets and service requests Provide...Full timeWork at officeRemote workRelocationESR Healthcare
New York, NYa month ago$310k - $390k
...offices in Northern California, New York, Los Angeles, Seattle, and... ...a mid-senior level corporate associate with four - six years of experience... ...our most important asset. Helping you and your families achieve... ...Francisco; Washington, D.C.; Seattle; Santa MonicaType: Full time...Full timeTemporary workPart timeWork at officeFlexible hoursFenwick & West
New York, NY11 days ago$125k - $180k
Full-time New York, NY Hybrid: 4 days per week in office Job Responsibilities The Real Estate Senior Associate/AVP will work closely with senior members of the real estate team to: Review and underwrite new real estate credit transactions Create and maintain excel...Full timeWork at office$260k - $390k
...Summary:We are seeking a mid-level associate (3+ years of experience) to help support our growing, world-class... ...required.We are hiring in Boston, New York, Silicon Valley, San Francisco, and... ...Silicon Valley; New York; Boston; San Francisco; Santa MonicaType: Full time...Full timeContract workTemporary workPart timeWork at officeFlexible hoursFenwick & West
New York, NY11 days ago$150k - $225k
...exposure to a global team and its full spectrum of activities, which... ...the introduction of new investment strategies Qualifications... ...expected base salary for this New York, New York, United States-based... ...to active, non-temporary, full-time and part-time US employees who...Full timeTemporary workPart timeFlexible hours$310k
...provide an unrivaled platform for associates eager to be on the front lines... ...are our most important asset. Helping you and your families achieve... ...available upon request.SummaryLocation: Silicon Valley; New York; Washington, D.C.; Seattle; San FranciscoType: Full time...Full timeTemporary workPart timeWork at officeFlexible hoursFenwick & West
New York, NY11 days ago$150k - $200k
...seeking a highly motivated Strat at the Associate level in New York to support the STIRT desk. Primary Responsibilities &... ...~ Collaborate with Strats, IT, Risk, Finance, Ops, and COO office... ...allocate capital for our clients – helping them reach their goals. We do it in...Full timeTemporary workWork at office- 2027 | Americas | New York City Area | Wealth Management, Private Wealth Management | New Associate New York, NY, United States About the... ...New Associate Program is a full-time program for individuals who... ...institutions. We are committed to helping a diverse global client base...Full timeApprenticeshipWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Help Desk Bronx, New York Full-time Associate. Be the first to apply!
Related searches
- radiology associates New York, NY
- cash room associate New York, NY
- media associate New York, NY
- creative associate New York, NY
- associates degree in criminal justice New York, NY
- social impact associate New York, NY
- associate trainee New York, NY
- membership associate New York, NY
- family law associate New York, NY
- associate professional New York, NY