Graduate Programs Support Services Program Manager

Graduate Programs Student Services Manager

The W. P. Carey School of Business is hiring a Graduate Programs Student Services Manager to support the MS in Supply Chain Management programs, including West Valley campus and online students. The Program Manager coordinates and manages graduate business program operations, including academic advising, event and program management, daily operations, student communications, curriculum support, budget processes, and student retention strategies under the guidance of the Associate Director.

The Graduate Programs Student Services Manager will serve as the point of contact for MS in Supply Chain Management students and will support students from orientation through graduation.

This position will be based at the West Valley campus during on-campus days and may be required to work on the Tempe campus on occasion for trainings, workshops, required meetings, and program needs. Because this position is based at West Valley while much of the broader Program Operations team is based at Tempe, success in this role requires strong organization, sound judgment, follow-through, initiative, and the ability to manage day-to-day program needs independently and effectively.

This position requires someone who can demonstrate high-quality, detail-oriented work and manage many administrative tasks while maintaining a professional presence. The Program Manager must be aware of and responsive to students' needs and concerns in a service-oriented work environment with an elevated level of professional communication and confidentiality. More than half of the student population is international, so cultural awareness, discretion, and thoughtful communication are essential.

This position is part of the larger Program Operations team working together to provide responsive, student-centered support and to build and maintain strong relationships with graduate students and internal partners. Management and support of various stakeholders such as college leadership, faculty, academic departments, admissions, recruiting, and university partners is expected.

With a flexible schedule to meet your work/life balance needs and those of your program, including a hybrid remote option, the Graduate Programs Student Services Manager is responsible for executing program strategies, advising domestic and international graduate business students, tracking academic progress, coordinating academic schedules, collaborating with faculty, supporting budget oversight, processing expenses and disbursements in accordance with the program budget, executing events, managing projects, planning academic calendars, and supporting continuity across the Program Operations team.

This position also oversees the planning and execution of an out-of-state experiential learning trip designed to connect students with industry, applied learning opportunities, and career-related professional development.

If you enjoy helping others succeed in a higher education environment, value collaboration, and appreciate ownership, problem-solving, and continuous improvement in your work, this may be the role for you. Opportunities such as professional development, participation on university committees, expanding your network across ASU, and occasional travel to support short international courses are available.

Position Salary Range: $50,000-55,000 to commensurate with experience

Essential Duties:

• Serves as the primary academic advisors for MS in Supply Chain Management students at the West Valley campus and online, providing advanced academic advising, interpreting university and program policies, resolving complex student issues, and supporting students experiencing academic probation, discontinuation, dismissal, or other sensitive situations.
• Serves as a subject matter expert for MS in Supply Chain Management program operations, providing guidance on program policies, procedures, curriculum requirements, and operational practices to students, faculty, and campus partners.
• Oversees and monitors student academic progress, including degree completion, curriculum requirements, registration, enrollment adjustments, academic standing, interactive Plan of Study (iPOS), internship/CPT processes, graduation readiness, and other academic milestones.
• Manages academic advising to support student success and ensure that the program curriculum is completed and academic policies are adhered to. Communicates with students to resolve higher-level, program-related issues. Conducts advising for students facing academic discontinuation or dismissal.
• Executes the planning, implementation, and evaluation of orientation, academic programming, student engagement initiatives, speaker series, signature events, and graduation activities.
• Develops and manages student communications through presentations, newsletters, office hours, class announcements, and targeted outreach to support student engagement and success.
• Works collaboratively with student leaders to plan and execute programmatic and club events.
• Collaborates with student leaders, faculty, admissions, recruiting, academic departments, and university partners to support student success and a seamless transition from orientation through graduation.
• Works closely with admissions and recruitment leadership and recruiters on new student communication and issues, ensuring a smooth transition from admitted to current student. May assist the Recruiting and Admissions unit with the facilitation of recruiting events and various information sessions.
• Oversees curriculum administration and academic scheduling processes, including development of course schedules, registration materials, curriculum planning resources, and coordination with faculty directors and academic departments.
• Serves as the primary operational partner for faculty directors, instructional faculty, academic departments, and college leadership to ensure effective curriculum administration, classroom support, faculty communication, and student success.
• Manages the relationship with academic department staff, faculty director(s), and program faculty to ensure appropriate administrative support is provided and that faculty are involved and heard.
• Manages program budgets and financial processes in collaboration with the Associate Director, including expenditures, reimbursements, disbursements, approvals, budget tracking, and compliance with university policies.
• Develops, oversees, and reports work plans in accordance with established unit and program objectives and funding limitations.
• Gathers, analyzes, and reports student and operational data; prepares administrative reports; and recommends process improvements that enhance operational effectiveness and the student experience.
• Assists with surveys and tracks academic progress, maintaining detailed records.
• Develops, documents, evaluates, and continuously improves operational processes, procedures, and workflows to support consistent, high-quality program delivery.
• Collaborates closely with team members to ensure continuity across student services, events, communications, academic operations, and daily program management.
• Complies with and monitors applicable school and ASU policies and procedures. Assists students with the resolution of program-related issues.
• Represents the college and Graduate Programs Office and serves on various department and university committees. Serves as a representative of the school at state, regional, and national organizations and committees as assigned.
• Participates on Graduate Programs Office and Program Operations committees and represents the MS in Supply Chain Management programs on college, university, and cross-functional committees, workgroups, and collaborative initiatives as assigned.
• Leads special projects and initiatives that support operational excellence, program assessment, continuous improvement, and an exceptional MS in Supply Chain Management student experience.
• Oversees the planning and execution of an out-of-state experiential learning trip, including coordination with external partners, vendors, faculty, students, and internal university stakeholders to support applied learning, industry engagement, and professional development opportunities

Desired Qualifications:

• Evidence of a Master's degree in business, education, higher education administration, or a related field.
• Experience advising graduate or professional students in a higher education environment.
• Experience managing graduate or professional academic programs, including curriculum administration, academic scheduling, and degree planning.
• Experience working with diverse and international student populations.
• Experience managing complex student issues requiring sound judgment and interpretation of academic policy.
• Experience planning and managing student engagement initiatives, events, projects, and operational improvements.
• Experience managing budgets, financial processes, reimbursements, and university business operations.
• Experience developing collaborative partnerships with faculty, academic leadership, and external stakeholders.
• Demonstrated ability to communicate effectively with diverse audiences through presentations, workshops, and professional communications.
• Demonstrated ability to manage multiple priorities independently, exercise sound judgment, and implement continuous process improvements.
• Proficiency with Microsoft Office applications and collaborative technology tools.
• Demonstrated knowledge of PeopleSoft, Canvas, or similar student information and learning management systems.
• Experience composing, editing, and proofreading professional communications.
• Supervisory experience, including graduate assistants or student employees.
• Evidence of consistently strong performance and a commitment to exceptional customer service.

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing, and pulling up to 25 pounds.
• Regular activities require the ability to quickly change priorities, which may include and/or be subject to resolution of conflicts.
• Regular use of standard office equipment including, but not limited to, computer workstation/laptop (keyboard, monitor, mouse), printer, calculator, copier, telephone, and associated technology peripherals.

ASU is a diverse enterprise with a wide variety of work and