Lead Barista

Lead Barista – The Summit Hotel The Lead Barista is responsible for providing the highest quality of service to customers in an attentive, courteous, and efficient manner. This position involves supervising a team to ensure excellent customer service, while also handling daily operations such as inventory management, opening/closing duties, and staff training. The Lead Barista receives, prepares, and delivers customer orders and collects payment. The summit serves “Mom 'n 'em” Coffee in our establishment. Shift & Availability Requires AM shift and weekend availability. Compensation $19.50/hr (based on experience) plus tips. Job Qualifications High School diploma or equivalent and/or experience in a related field preferred. Coffee shop experience preferred but not required. Prior supervisory experience preferred. Physical Requirements Flexible and long hours sometimes required. Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to stand during entire shift. Must be able to maneuver within the cafe while preparing beverages. General Requirements Must be able to communicate effectively both verbally and written with all levels of associates and customers. Effective listening, understanding, and clarifying concerns. Ability to multitask and prioritize departmental functions to meet deadlines. Approach all encounters in a friendly, courteous, service-oriented manner. Attend all required meetings and trainings. Maintain regular attendance and comply with scheduling standards. Maintain high standards of personal appearance and grooming, wearing proper uniform and name tag. Comply with hospitality standards and regulations to encourage safe, efficient operations. Maximize productivity, identify problem areas, and assist in implementing solutions. Handle problems, anticipating, preventing, identifying, and solving as necessary. Understand and apply complex information from various sources to meet objectives. Assist in other related areas as needed. Maintain confidentiality of information. Show initiative, including anticipating customer or operational needs. Perform other duties as requested by management. Maintain a friendly and warm demeanor at all times. Job Functions and Duties Supervise a team to ensure excellent customer service. Handle daily operations such as inventory management, opening/closing duties, and staff training. Familiar with the organization and operation of the department. Know the menu and current specials. Serve guests with food and beverage requirements in an attentive, courteous manner. Use the POS system and perform cashiering functions, including closing checks and preparing end‑of‑shift paperwork. Perform opening and closing procedures and side‑work duties according to assigned checklist. Keep the outlet stocked, tidy, and clean. Break down trays of soiled dishes and linen in the dish‑room per standards. Answer the telephone according to standards. Consistently upsell food, beverage, and promotional items. Know location and use of fire extinguishers. Receive and deliver orders and collect payment. Ensure overall guest satisfaction. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Management and Manufacturing Industry Hospitality #J-18808-Ljbffr The Summit Hotel