Fraud Investigations Associate

The Fraud Investigations Associate participates in investigations regarding the control, detection, and analysis of frauds to eliminate any eventual possibility of financial or image loss to its clients and the company. Working under general supervision, this role investigates potential fraud cases and takes appropriate action. The Fraud Investigation Associate will handle incoming telephone calls, case creation and filtering of incoming emails to the Investigations team. The Fraud Investigation Associate will triage initial fraud referrals. Key Responsibilities And Duties Responsible of analyzing account activity to assess levels of risk and fraud. Conducts intake of fraud referrals for case creations and assignments. Completes inbound and outbound calls regarding potential fraud events. Completes triage of fraud referrals. Uses data and link analysis to determine potential cases of first party fraud, identity theft, money-laundering, etc. Utilizes various bank fraud systems to perform research and identify fraud trends. Implements best practices to mitigate losses and enhance processes. Monitors existing and potential fraudulent situations to protect the company’s financial and operational situation. Exercises sound judgment to take appropriate action related to fraudulent activity. Minimum Qualifications 3+ years of progressively responsible experience within a banking or financial services environment Demonstrated experience assessing and evaluating financial, operational, and compliance-related risk Strong analytical, critical‑thinking, and decision‑making skills Preferred Qualifications Experience documenting, conducting, and reporting investigative findings in a regulated environment Demonstrated ability to obtain, review, and analyze potential evidence related to financial risk or suspicious activity Working knowledge of AML/BSA regulations and compliance standards Ability to work with a strong sense of urgency while managing multiple priorities and deadlines Prior experience with banking and investigative systems, including FIS, LexisNexis, Actimize, and EWS Role Specific Work Experience 2+ Years Required; 3+ Years Preferred Educational Requirements University (Degree) Preferred Physical Requirements Sedentary Work Compensation and Benefits Salary: $58,300 - $78,850. Benefits include: Medical, dental, vision & HSA/FSA 401(k) savings Paid holidays & generous PTO Additional wellness & voluntary benefits Tuition reimbursement Commuter Benefits Life and Disability Insurance VEVRAA Federal Contractor Member FDIC #J-18808-Ljbffr EverBank