Blood Donor Tech Lead

Responsibilities This role assumes responsibility for and leads the daily operations of mobile blood bank personnel and processes; performs quality control, operates computer and other administrative duties per instruction of Supervisor. Maintains donor/patient/employee confidentiality; monitors and evaluates the effectiveness of work activities; provides leadership and coordinates the resources of the mobile drive to achieve quality customer satisfaction, and implements policies and procedures required for success. Supervises initiatives to improve processes, maximize efficiency, and serve internal and external customers, and maintain high employee morale. Performs all duties of a Blood Bank Tech, oversees donor reaction care by all staff, handles emergent donor reaction care, and ensures all donor reaction documentation and follow‑up action is completed. Shift Hours Variable shifts (6am to 6pm). Education High School diploma or equivalent (required). Work Experience 7 years in a healthcare‑related field (required). Previous experience in a supervisory or leadership capacity (preferred). Certifications Basic Life Support (BLS) from the American Heart Association (required). Knowledge, Skills, and Abilities Must have computer skills and dexterity required for data entry and retrieval of information. Effective verbal and written communication skills and the ability to present information clearly and professionally. Must be proficient with Windows‑style applications, various software packages specific to role and keyboard. Strong interpersonal skills. Ability to effectively and professionally work with people from all backgrounds. Ability to work with and experience working with others plus the aptitude to be cross‑trained in several disciplines, the ability to follow written/oral instructions and to follow established policies and procedures. Ability to and experience in decision making and delegating skills, also engaging employees while delivering service according to standards, take initiative for problem solving. Ability to work under stress and around normal conditions that exist at blood drives. Ability to provide leadership to employees within established customer service statistics and make improvement recommendations. Ability to have successes in achieving customer service excellence. Leadership skills and foster an environment of teamwork, professionalism, customer satisfaction, high performance, and mutual respect of others. Analytical skills necessary in order to perform calculations, operate donor collection equipment, computers and printers. Ability in and experience meeting deadlines, work independently, and set priorities. Ability to work flexible schedule, such as extended shifts. Ability to travel throughout and between facilities, and mobile locations. Job Duties Maintain Clinical Competency (Donor Selection/Phlebotomy, Automated collections, Donor Care). Perform Team Leader Role. Manage Professional Accountability. Exhibit Time Management/Organizational Skills. Perform Regulatory Compliance/Safety. Maintain Excellent Customer Service. Adapt behavior to the specific patient population, including respect for privacy, method of introduction to the patient, adaptation of explanation of services or procedures, requesting permissions and communication style. Other related duties as required. Physical and Environmental Demands Medium work requiring exertion of 20 to 50 pounds occasionally, and 10 to 25 pounds frequently. Must be able to move objects, stoop, bend, reach and grab with arms and hands, and utilize mechanical lifting devices or team lifts. Must be able to travel throughout and between facilities, work a flexible schedule (including weekend, holiday, on‑call availability), and have exposure to blood, body fluid and tissue with occupational risk for communicable diseases and hazardous medications or waste. Compliance & Privacy Employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct, patient/employee safety, patient privacy, and other compliance‑related concerns. Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. #J-18808-Ljbffr Ochsner Health