Family Support Specialist (Family Connection)

Tennessee Voices Inc. is Tennessees collaborative leader in mental health and family well-being. Each year we serve thousands of children parents and adults across all 95 counties with services that prevent crisis heal trauma and build long-term stability. Our model works because its whole-family trauma-informed and community-driven. By healing parents alongside their children providing critical resources like housing and mental health support and advocating for systemic change TN Voices helps families thrive and communities grow stronger.

Summary: The Family Support Specialist provides direct support coaching and system navigation assistance to families of children with mental health or behavioral needs. The role relies on the specialists own lived experience as a caregiver to help other families access resources strengthen advocacy skills and improve functioning at home school and in the community.

Essential Duties & Responsibilities:

Responsible for fulfilling all duties related to emergency preparedness evacuation and client safety including support of individuals who may not be capable of self-preservation in accordance with TN Voices Employee Policies and TN State Department regulations and CARF Standards.

• Family Support & Advocacy
  • Assist families in navigating child serving systems and accessing community resources.
  • Provide family coaching to strengthen caregiver capacity (including early childhood social emotional support where applicable).
  • Support families in securing formal informal and natural support to meet their needs.
  • Teach and model effective advocacy skills and provide ongoing caregiver support.
• Service Planning & Coordination
  • Assist families in developing attainable goals that improve functioning at home school and in the community.
  • Participate in or facilitate Child & Family Team (CFT) meetings including coordinating logistics and completing required documentation.
  • Monitor progress toward the Service Plan/Plan of Care identifying barriers and successes.
  • Support families in accessing medication management psychological/psychiatric evaluations and school-based services (IEP/504 meetings).
• Direct Service Delivery
  • Provide face-to-face services in the home or community on a regular basis.
  • Conduct coaching sessions collect pre/post assessments and obtain satisfaction surveys.
  • Facilitate trainings groups or caregiver support meetings as assigned.
• Collaboration & Outreach
  • Partner with Care Coordinators therapists school personnel and other team members.
  • Participate in program meetings supervision reflective practice and required trainings.
  • Engage in community outreach and resource networking.
  • Work with community engagement staff to build relationships with local providers and supports.
• Documentation & Compliance
  • Submit timely and accurate documentation timesheets and required reports.
  • Ensure all practices comply with HIPAA program guidelines funder requirements and CARF standards.
  • Maintain confidentiality and follow federal state and agency policies.
• Other Responsibilities
  • Perform additional duties as assigned by the supervisor or leadership.

Qualifications:

• Minimum of a high school diploma; Certified Family Support Specialist (CFSS) preferred or eligibility to obtain certification.
• Lived experience as a family member or caregiver of a child with a mental health diagnosis.
• Personal experience navigating child-serving systems (education juvenile justice behavioral health early childhood etc.).
• Experience in non-profit or child-serving systems preferred.
• Established support system and ability to access community resources.
• Basic computer and writing skills; ability to use electronic databases (Microsoft Office proficiency preferred).
• Ability to travel maintain reliable transportation valid auto insurance and reliable home internet service.

Core Competencies:

• Works effectively as a team (both with the YFT and entire CFT)
• Treats clients with respect and professionalism & exhibits appropriate customer service skills
• Meets minimum face to face visits per requirement
• Intake/Documentation and assessments completed per program standard
• Document Library completed per program standard
• Appropriately supports families per program standards

Certificates Licenses Registrations: Valid drivers license proof of automobile insurance CFSS

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to stand walk push pull and carry/lift up to 50 pounds. The employee is occasionally required to climb bend or crouch. Specific mental abilities required by this job include continuous concentration to detail; ability to remember multiple tasks oral and written communication; and an attention span of 1 hour(s) on a task.

Performance Evaluation: Employees are evaluated on an annual basis. Performance Reviews are completed electronically by the employees direct supervisor then reviewed and approved by regional or program of leadership. Employees are given the opportunity to review their performance evaluation with their supervisor and will be required to acknowledge receipt of the annual review electronically.

Core Values:V.O.I.C.E.

V Vulnerability and Integrity. We lead with truth and act with authenticity. We choose deeds over words and transparency over pretense. We hold ourselves and each other accountable by following through on our commitments. Trust is built through kind honest ethical and clear communication. We know our strengths and share them with intention.

O Openness and Connection. We foster belonging and celebrate one another. We promote an environment where everyone feels safe included and heard. We value diverse perspectives invite honest feedback and lead with a welcoming spirit. We celebrate our winsbig and smalland lift each other up through support presence and shared pride in our work.

I Innovation and Growth. We cultivate curiosity and embrace change. We embrace lifelong learning and welcome questions feedback and growth. We keep an open mind and heart recognizing there is always more to learn and new perspectives to consider. No idea is too small and no voice is too quiet. We lean into the unknown explore bold ideas together and support one another across roles because shared growth moves us all forward.

C Compassion and Hope. We lead with heart and serve with purpose. We show up with dedication warmth empathy and humility. We listen with care and assume the best in others. We stay present and grounded even when things are difficult because we believe in the future were building for every child family person and community we serve.

E Experience and Insight. We believe in the power of lived and learned experiences. We rise by lifting others. We are driven by a deep passion for service and guided by the voices of those we serve. Our purpose is to help others flourish and build resilience and a better future. Grounded in joy lifted by humor and guided by vision we stay focused on what matters to create lasting meaningful change.

Promotion & Advancement: To be considered for promotion to a higher position the

Job Accommodations: If you need to request reasonable accommodations to perform the essential functions of this job please contact Human Resources at

All employees are expected to uphold the highest standards of integrity and ethical conduct comply with all applicable laws regulations and organizational policies (including HIPAA and confidentiality requirements) promptly report compliance concerns and actively participate in required compliance and ethics training to support a culture of accountability and quality care.

Required Experience:

IC