988 Crisis Hotline Program Supervisor

Make an Impact Where It Matters Most

Join our team as a 988 Crisis Hotline Program Supervisor and play a vital role in supporting life-saving crisis intervention services in our Community. In this role, you’ll guide and mentor a dedicated team of counselors, ensuring high-quality support for individuals in moments of urgent need. This is an opportunity to combine clinical expertise with leadership, shaping both staff development and service excellence.

What You’ll Do

• Supervise and support a team of up to ten 988 Counselors through regular check-ins and scheduled supervision sessions
• Provide real-time guidance during shifts to ensure effective crisis response
• Review call documentation and complete quality assurance evaluations to maintain high service standards
• Assign, monitor, and close follow-up and outreach cases
• Participate in team and group supervision meetings, contributing to a collaborative and supportive environment
• Mentor and onboard new counselors, fostering professional growth
• Assist in coordinating the 988 training program in conjunction with the Training Manager
• Provide phone coverage for 988 services as needed
• Cover one Nassau County Helpline one shift per week
• Participate in shared overnight on-call responsibilities
• Engage in staff and program meetings and support ongoing program development

What You Bring

• Strong attention to detail and commitment to quality care
• Excellent problem-solving and decision-making skills in fast-paced environments
• Highly organized with the ability to manage multiple priorities
• Comfort navigating digital platforms and documentation systems
• A collaborative mindset with a passion for mentorship and team development
• Can provide open and honest feedback in a courteous and professional manner

Qualifications

• LMSW or LMHC required
• Experience in crisis intervention and/or supervision preferred

Schedule & Work Environment

• Hybrid schedule with in-office presence in Bellmore, NY three days per week
• Flexibility to work occasional evenings and weekends as needed