Level 2 On Site IT Help Desk Technician

Job Description

Job Description

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Full-Time On Site IT Technician Position

SUMMARY
Established in 2005, TechMate is an ever-evolving Managed IT Service company in Winter Haven, Florida. We provide on-site and remote IT support for small to medium sized businesses in the Central Florida area as well as remote IT support for cloud only clients across the United States. As we continue to grow, we are looking for a full time, detail oriented, self-motivated, dependable, organized, client-focused, experienced Level II help desk technician who is fluent with the latest technologies.

Duties/Responsibilities
• Work schedule Monday through Friday with 1 limited hours Saturday per month
• Feet on the ground support for our local clients
• Dependable
• Attention to detail
• Ability to work in a team and communicate effectively
• Great customer services skills, simplistic explanations to complex problems
• IT Support for technical issues involving Windows desktop & server OS
• Strong Microsoft 365 Support and Administration for Office 365 & Azure AD
• Intermediate understanding of LAN & WAN configurations for troubleshooting
• Understanding of user-based VPN connectivity for work from home solutions
• Understanding of VOIP phone solutions & implementation
• Quick initial response and completion of help desk tickets
• Easy to understand communication with clients as required by email & phone
• Understanding of RMM platform, creating custom scripts, configuring service alerts
• Writing internal documentation and process documentation for clients
• Proficient with new technology and integrating systems
• Fast learner with ability to communicate effectively with clients
• Provide Support for Routers, Firewalls, Switches, Access Points
• Working with client vendors to resolve application related issues
• Procurement of computer systems, parts, and software solutions
• Understanding of Global DNS and Local DNS management
• Ability to lift up to 30 pounds

Must Have Experience
• Management of Microsoft 365 technologies
• Microsoft Intune Management and Deployment
• Entra ID Administration & Implementation
• SharePoint Online setup, migration, and administration
• Office 365 Email migrations from various sources

Desired
• Remote Desktop Services, RemoteApp deployment
• Microsoft Single Sign-on and Identity solutions utilizing Microsoft Entra Connect Sync, Extra ID SSO/SAML, LDAP, etc
• Hyper-V & VMWare virtualization
• Windows 10 and above
• Windows Server 2008 and above
• Managed network equipment for Ubiquiti
• Microsoft Teams setup & implementation
• RingCentral VOIP migrations and deployments
• Kaseya/Autotask/Datto RMM experience
• SentinelOne experience
• Amazon Web Services for EC2 & VPC implementation
• Related certifications and training
• Previous MSP experience
• Local resident of Polk County
• Team leadership capabilities
• Self-motivated go getter, someone who can continually perform tasks without repeated reminders
• Great time management and understanding of re-prioritizing critical unforeseen issues
• Proactive thought process and understanding client needs based on their workflow
• Stays informed of technology trends, security related news, and vendor related changes

Benefits
• Furnished work polos
• Shared office goal bonus pay
• Paid time off
• Overtime offered
• Flexible scheduling

Schedule
• 8 Hour Day Shift 8am-5pm
• Monday through Fridays
• Rotating half day Saturdays

Compensation
• Pay is based on experience
• Pay range is $24-$30 per hour
• We are prioritizing Microsoft Intune & Entra ID specialists

\nCompany Description

Established in 2005, TechMate is an ever-evolving Managed IT Service company in Winter Haven, Florida. We provide on-site and remote IT support for small to medium sized businesses in the Central Florida area as well as remote IT support for cloud only clients across the United States. As we continue to grow, we are looking for a full time, detail oriented, self-motivated, dependable, organized, client-focused, experienced Level II help desk technician who is fluent with the latest technologies.

Company Description

Established in 2005, TechMate is an ever-evolving Managed IT Service company in Winter Haven, Florida. We provide on-site and remote IT support for small to medium sized businesses in the Central Florida area as well as remote IT support for cloud only clients across the United States. As we continue to grow, we are looking for a full time, detail oriented, self-motivated, dependable, organized, client-focused, experienced Level II help desk technician who is fluent with the latest technologies.