Teller

At Affinity Plus every employee understands how their work affects our members experience and we strive to provide an experience that can't be found anywhere else. Great service starts with great employees and that is why we focus on providing not only the best place our members will ever bank but the best place our employees will ever work. Between our one of a kind culture, incredible benefits, and work/life balance; we believe you will feel the Affinity Plus difference. Position Summary The Member Advisor plays a vital role in delivering an exceptional member experience by managing a wide range of transactions and inquiries—from simple to complex. This role requires strong knowledge of credit union products, policies, and procedures, along with the ability to understand member goals and provide guidance on products, services, and financial solutions that support financial well‑being. A Member Advisor ensures operational integrity, supports fraud prevention and compliance, and fosters strong member relationships through proactive service, problem-solving, and trusted financial guidance. This position requires a high level of detail orientation, professionalism, and the ability to navigate confidential financial information. Duties & Responsibilities Member Transactions and Service Accurately and efficiently process member transactions, including deposits, withdrawals, payments, and cashier’s checks. Provide exceptional member service by responding to questions, resolving issues, and escalating concerns when appropriate. Gather, input, and validate wire transfer information. Generate and issue personal and business debit and credit cards. Troubleshoot and resolve debit/credit card issues, online/mobile banking concerns, and general account questions. Balance and maintain a zero variance personal cash drawer and verify checks received. Assist in balancing, maintaining, and troubleshooting TCRs, coin machines, and vault related functions. Member Support and Education Act as a trusted advisor by understanding member goals, providing financial guidance, and recommending products, services, and financial solutions that supports overall financial well‑being. Educate members on self service tools such as Remote Deposit Capture, ATMs, Online Banking, and Mobile Banking. Support members with maintenance needs, including address changes, name changes, account ownership updates, beneficiary additions/removals, sub account openings, and certificates of deposit. Actively listen to members to identify unusual activity, assess fraud risk, and maintain awareness of industry fraud trends. Educate members on fraud prevention, minimizing risk, and emerging fraud trends. Compliance, Risk and Documentation Complete and file CTRs, SARs, and elder abuse reports as required. Complete required compliance and operational training by #J-18808-Ljbffr Affinity Plus Federal Credit Union