Aerospace Customer Service Representative

Description: Precision Drives Flight. So Does the Right Customer Service Professional. Customer Service RepresentativeAerospace Fastener Distribution | AS9100 Environment | Chatsworth, CA
At Align Aerospace, customer service is not transactional — it is operational responsibility inside a regulated aerospace supply chain. We don’t process orders. We protect aircraft production schedules. Every purchase order you touch supports critical aerospace programs — OEMs, MRO facilities, and global manufacturers who depend on precision, documentation integrity, and disciplined execution.
We are seeking a disciplined, detail-driven professional who understands that in aerospace distribution, accuracy is not optional — it’s operational integrity.
If you thrive in structured environments, take ownership without waiting to be asked, and believe that excellence lives in the details — you may be exactly who we’re looking for.

Why Professionals Choose Align Aerospace

We invest in people who take ownership and perform at a high level.

This is not a call-center job.

This is not retail customer service.

This is not a sales role.

Compensation

• Starting at $50,000
• $5,000 annual performance bonus

Health & Financial Security

• 401(k) with company match
• Medical & Dental plan options
• FREE Vision coverage
• FREE Term Life Insurance
• FREE Long-Term Disability
• Optional supplemental coverages

Work-Life Balance

• Paid Holidays
• Paid Time Off
• Standard 40-hour schedule

OR

• Alternative Workweek (every other Friday or Monday off)

Growth & Advancement

We promote from within and reward performance, accountability, and consistency. Growth opportunities are earned through discipline and measurable results — not tenure alone.

The Impact You'll Have

• Ensure purchase orders align with aerospace contracts before release
• Maintain 99%+ order accuracy in a regulated ERP environment
• Protect documentation traceability and compliance
• Identify and escalate delivery risks before they become failures
• Support OTD performance that customers depend on
• Represent Customer Service in structured customer reviews
• Operate autonomously within defined authority limits

This is execution at a professional level.
Requirements:

This is a precision-driven commercial operations position inside an AS9100/AS9120-certified aerospace distribution company.You will be trusted with:

• Contract-controlled order execution
• ERP data integrity
• Portal compliance
• Traceable documentation management
• Delivery risk visibility
• Cross-functional coordination
• Supporting On-Time Delivery for aerospace programs

Your accuracy directly supports production continuity for customers who build and maintain aircraft.

Our Standards Are High — And Transparent

Our top performers consistently achieve:

• = 99% order entry accuracy
• On-time acknowledgement compliance
• Zero repeat documentation errors
• Proactive identification of supply risks
• Strong cross-functional collaboration
• Continuous process improvement contributions

We measure performance clearly. We recognize those who consistently deliver.

Education & Experience That Stands Out

• 1–3+ years in order management or aerospace distribution
• Strong data entry accuracy.
• ERP experience (SAP preferred)
• Aerospace hardware knowledge strongly preferred
• AS9100/AS9120 familiarity a plus
• Strong Excel skills required
• Ability to manage multiple priorities simultaneously.
• Professional customer-facing demeanor.
• College degree preferred but not required for proven performers

If You’re Ready If you want to work in an environment where:

• Accuracy matters
• Accountability is expected
• Growth is structured
• Your work supports real aerospace programs
• Standards are clear
• Leadership invests in development

Then Align Aerospace may be your runway. Don't wait...Apply today!
At Align Aerospace, precision drives our business — and people drive our success.

We are proud to be an Equal Opportunity Employer and are committed to building a workplace where diversity of thought, background, experience, and perspective strengthens everything we do. Employment decisions are made based on qualifications, merit, performance, and business needs — without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. We believe inclusion is more than compliance — it is creating an environment where individuals are respected, heard, supported, and empowered to contribute at their highest level.

If you require reasonable accommodation during the application or interview process, we encourage you to let us know. We are committed to providing access and opportunity to qualified individuals.

At Align Aerospace, excellence has no single background — and opportunity has no single profile.

Compensation details: 24 Hourly Wage

PI0b824433fb6f-38059-42125229