Sales Development Representative

Convoso SDR, Outbound

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth. Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in AI and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets. Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

Most roles at Convoso function as "hybrid" with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso's U.S. hiring is open to candidates residing anywhere within the United States.

The SDR, Outbound owns self-sourced pipeline generation into a targeted list of named accounts. This is an outbound-first role. The incumbent builds their own account and contact lists, multithreads into multiple stakeholders per account, and converts cold conversations into qualified meetings for the Account Executive team. Inbound lead coverage may be assigned during the current transition period, but outbound production is the primary measure of the role.

Responsibilities summary:

• Build, own and maintain a targeted list of named accounts. Research accounts and contacts independently rather than working an assigned queue.
• Generate self-sourced pipeline through high-volume, high-quality outbound calling, email and LinkedIn outreach.
• Multithread into target accounts, developing and maintaining multiple stakeholder relationships per account over time.
• Design, run and refine outbound campaigns, cadences and sequences. Test messaging and adjust based on results.
• Qualify prospects against Convoso's current ICP and qualification criteria, and pre-wire and hand off qualified meetings to the Account Executive team.
• Maintain accurate CRM records, disposition reasons and account ownership.
• Provide inbound lead coverage as assigned during the current transition period. Inbound coverage is secondary to outbound production.
• Stay informed of all new product information.
• Be accountable for your outbound targets.
• Other duties as assigned

Who You Are:

• 3+ years in an outbound-focused SDR or BDR role in B2B SaaS, with a demonstrable record of self-sourced pipeline. Inbound lead-response experience alone will not substitute.
• Proven success cold calling at volume, including the ability to open and hold a conversation with a prospect who is not expecting the call.
• Experience with account-based, multithreaded prospecting into mid-market or enterprise accounts.
• Demonstrated ability to build target lists and conduct account research independently, without a pre-assigned lead queue.
• Excellent verbal, written and interpersonal communication skills. Professional presence on video and by phone, including the ability to take video calls from a quiet, distraction-free environment.
• Outstanding organization and follow-up skills, as well as strong prospecting skills.
• Strong understanding of outbound pipeline generation processes and the metrics that govern them.
• Proficiency with Salesforce, Outreach or a comparable sales engagement platform, and Gong or a comparable conversation intelligence platform.
• Bachelor's degree or equivalent relevant work experience.
• Enthusiastic and vibrant attitude.

Work Perks Worth The Hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!
• HQ Office:
• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• On-site Car Wash
• Free Parking

Compensation:

The base salary range is: $55,000 - $58,000

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business.