ADMINISTRATIVE CLERK

Family Court Services Caseworker

Updates and maintains Family Court Services case information, answers and directs client inquiries, and assists the Family Court Services Caseworkers by distributing files to the appropriate caseworker.

Essential Duties and Responsibilities

• Reviews court orders and directs to the correct intake process.
• Answers multi-line phones, greets visitors, directs them to appropriate staff, and answers routine inquiries.
• Opens, sorts, processes and distributes incoming mail, faxes, and other documents. Processes outgoing mail.
• Opens cases in the Family Court Services case management computer system, checks for duplicate cases, and assesses cases to determine the type of case and validity and completeness of information. Scans pertinent documents into the case management system.
• Opens hard paper case files after assignment and distributes to the appropriate Caseworker.
• Researches and requests missing information or documents.
• Enters and retrieves information using Family Court Services case management, JIMS database, and Document Direct/OnBase systems.
• Monitors the fee payment records and other computer databases to identify new or update fee payment information. Distributes and records fee payment information using prescribed methods.
• Performs word processing of routine pleadings, correspondence and other legal and administrative documents. Distributes or files documents as appropriate.
• Closes all files by removing confidential information, preparing for scanning, and distributing closed files to the warehouse for scanning and/or storage.
• Responds to routine telephone inquiries concerning all FCS services. Monitors and responds to all incoming Tarrant County Access and Visitation Hotline calls. Provides case status and fee payment information.
• Maintains the paper and electronic files and copy room, which includes pulling and returning case files and filing documents in case files as appropriate.
• Documents all actions taken.
• Maintains notary license and notarizes for caseworkers as directed.
• Maintains training for and performs criminal background checks in cases.
• Performs all other related duties as assigned.

Minimum Requirements

High school diploma or equivalent.

Three (3) years of full-time general office or closely related experience, preferably in a legal environment.

Thirty (30) credit hours from an accredited college or university may substitute for a year of required experience.

Must obtain and maintain notary license and TLETS certification (criminal background checks) within a year of hire.

Physical Demands and Work Environment & Other Requirements

While performing the duties of this position, the incumbent is regularly required to bend, carry, climb, keyboard, kneel, lift below the waist, lift between waist and shoulder, lift overhead, lift to the side/twist, reach, reach overhead, perform repetitive tasks, see color, sit, squat, stand, stoop, talk, use his/her hands, and work with others. Potential for violence due to nature of domestic casework.