Inside Sales Account Representative - SLED

Inside Sales Account Representative - SLED

We're seeking a detail-oriented Inside Sales Account Representative - SLED to align Tier I and Tier II technology vendorsincluding Cisco, HPE, HP, Palo Alto, Crestron, Extron, DELL/EMC, and Microsoftwith customer needs. This role requires daily proficiency in Excel to support accurate product information, pricing, data entry, and purchase order management.

You will provide quotes for public-sector clients, maintain organized customer records, participate in vendor training, and deliver prompt, professional service that strengthens customer relationships. Collaboration with customers, warehouse teams, service staff, and manufacturer technical support is essential to ensuring seamless delivery of products and services.

This position is based onsite in our Ashburn, VA office. Only local applicants will be considered.

Responsibilities

• Identify and align Tier I and Tier II vendors and services with customer requirements, including Cisco, HPE, HP, Palo Alto, Crestron, Extron, DELL/EMC, and Microsoft
• Provide accurate, timely product information, pricing, credit terms, and applicable rates to both existing and prospective clients
• Efficiently manage multiple purchase orders simultaneously, ensuring accurate data entry and updates within the company's sales communication software
• Will quote and sell our vendors' products and professional services to state and local agencies, school districts, and higher education institutions
• Actively participate in vendor product training sessions and meetings to stay informed on the latest offerings and industry developments
• Maintain precise and comprehensive records of customer inquiries, concerns, feedback, and complaints within the designated tracking system
• Build and maintain strong customer relationships by providing prompt, courteous, and professional service.
• Collaborate effectively with customers, warehouse operations, service teams, and manufacturer technical support to ensure seamless service delivery
• Maintain strict confidentiality of all sensitive and proprietary information
• Consistently adhere to company policies, procedures, and standards of conduct
• Foster effective communication and collaboration with department heads, managers, colleagues, and customers
• Communicate information clearly and concisely, presenting ideas and reporting facts in a professional manner
• Manage personal workflow efficiently, proactively resolving issues and seeking guidance from supervisors when necessary
• Demonstrate reliability by meeting established attendance and punctuality standards
• Comply with all safety and security protocols to ensure a safe working environment
• Perform additional duties and responsibilities as assigned to support team and organizational goals

Qualifications / Skills / Knowledge

• 13 years of Inside Sales or Account Management experience in the SLED VAR industry
• Bachelor's degree in Business or related field (or equivalent experience)
• Strong written and verbal communication skills
• Proactive problem-solver with the ability to work independently
• Highly organized with excellent attention to detail
• Able to prioritize tasks and perform well under pressure
• Proficiency in Microsoft Excel and the full Microsoft Office Suite

DSI Tech is a Cisco Partner, generating over $228 million in revenue annually. We are an expanding company that has been providing IT solutions and services since 1991, with headquarters in the Washington, D.C. metro area. At DSI Tech, we pride ourselves on our culture based on credibility, capability, customer service, and commitment to our talented workforce and customers. We are excited to help accelerate your career development and growth!

DSI Tech offers a range of employee benefits, including a 401(k) plan with a 3% company match, medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance, paid time off (PTO), and 9.5 company-paid holidays. We are committed to ensuring employee satisfaction through our benefits program and fostering a friendly, team-based culture.

DSI Tech is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other characteristic protected by law.