Client Service Coordinator

BluePearl Specialty + Emergency Pet Hospital is hiring an extraordinary Client Service Coordinator. Job Overview We are looking for an excellent customer service professional who can be the first point of contact for our clients. In this role, you will greet each client with a warm and professional acknowledgement, provide emotional support, and coordinate care while maintaining a calm and compassionate demeanor throughout emotionally charged situations. CSC I Pay: $20.74 - $28.37 This pay band is a starting point and is dependent on experience and advancement through Kahuna leveling system. Responsibilities Greet and make friendly eye contact each time the hospital entry door opens, offering a warm acknowledgement. Maintain a friendly smile, strong eye contact, and an approachable demeanor. Act as a compassionate listener and speak clearly and calmly in person and on the telephone. Assess a client’s immediate needs and the pet’s general condition upon arrival. Determine whether an emergency arrival is a "stat" versus a "standard" emergency. Respond to non‑patient calls or visitors and connect them to the appropriate team member. Confirm all appointments in advance and provide accurate information on preparing the pet for the appointment. Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner. Act as a liaison between clients and service agencies during the handling of pet remains, ensuring a complete and compassionate process. Benefits Health, dental, vision, and life insurance options. Flexible work schedules. Paid time off and floating holiday plans. Access to a regional licensed social worker for health and wellness guidance. Annual continuing education allowance. Free continuing education sessions and access to BluePearl University and over 2,000 medical journals. Associate discounts on pet treatments, procedures, and food through Trupanion pet insurance. Opportunities for career advancement within Mars Veterinary Health. Work Eligibility This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment‑based green card. EEO Statement BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. BluePearl is an equal‑opportunity employer and provides consideration to applicants without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectionate preference, gender identity or expression, protected veteran status, or any other characteristic protected by law. Assistance or accommodation during the application process is available upon request and will not result in any penalty. BluePearl is a Drug‑Free Workplace. Additional Information BluePearl’s Client Service Coordinators play a vital role in our hospital, ensuring clients receive exceptional care and support during their entire experience. #J-18808-Ljbffr