People Operations Generalist

Job Description

Job Description

WHY JOIN TAXRISE?

At TaxRise, we don't just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients.

Join us and make a tangible difference in people's lives while growing your career with a team that values your contributions.

ABOUT THE ROLE

As our People Operations Generalist, you'll be the first person employees and managers turn to for guidance. You'll handle sensitive situations fairly, build the tracking and programs that keep us consistent as we grow, and help managers lead with confidence.

We're all about that in-person vibe, so this role is 100% on-site! If you're excited to work side-by-side with our team (or are ready to make the move), then you're a perfect fit. If not, we kindly ask you to hold off on applying. Thanks for understanding and happy job hunting!

HOW YOU'LL BE REWARDED

At TaxRise, Inc., we believe in rewarding hard work and dedication! We offer our team members a competitive base salary, with opportunities for growth based on performance and experience.

Salary Range: $75,000 – $85,000 per year in base salary, plus a 5% bonus opportunity paid quarterly

WHAT YOU'LL DO

• Be the day-to-day People partner for employees and managers across departments, and own employee relations from intake to resolution, escalating to People Leadership when a situation calls for it.
• Partner with People Leadership to run thorough, objective and timely investigations into allegations of harassment, discrimination, retaliation and failure to accommodate.
• Coach managers through performance, attendance and difficult conversations, from documentation and corrective action to early intervention, and review termination requests with leadership so every separation is fair and defensible.
• Administer leaves of absence and accommodation requests under FMLA, ADA and state and local law, and monitor leave and attendance patterns so protected leave is applied consistently and never counted against employees.
• Build and maintain leave and employee relations dashboards.
• Conduct exit interviews, and report turnover trends and recommendations to leadership.
• Champion TaxRise's values in every interaction, run engagement and pulse surveys, and follow through with managers so feedback turns into action. Help teams adapt with clarity as we grow and our processes change.
• Keep the handbook and People policies current, and design and deliver new-manager onboarding and people-manager training.

WHAT YOU'LL NEED TO HAVE

• 3–5 years of progressive HR experience, including time in a generalist role
• At least 1 year of hands-on experience with employee relations, leave and accommodations, and workplace investigations
• Working knowledge of employment law, including FMLA, ADA, FLSA, Title VII and state and local requirements
• Sound judgment, clear writing and the discretion to handle sensitive matters, including knowing when to escalate
• Comfort coaching managers at every level and holding a firm, fair line

NICE TO HAVE

• PHR, SPHR, SHRM-CP or SHRM-SCP certification
• Experience building dashboards, with strong Excel or Sheets skills and HRIS reporting
• Experience at a company of 200–500 employees, or with survey platforms

WHAT WE OFFER

We believe in taking care of our team so they can take care of our clients. Here's what you can expect as part of the TaxRise family:

• Medical, Dental, and Vision Insurance (starting after 60 days)
• Paid Time Off 
• 401(k) retirement plan with company match
• Professional Development Program to support your growth
• Access to our on-site gym and gaming lounge
• Catered team lunches every Friday
• Fun and energizing quarterly company outings

ABOUT US

At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do. 

When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives.

We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation.

If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that's reshaping the future of tax resolution.

OUR COMMITMENT

At TaxRise, we're proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law.

TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.

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