Experienced Automotive Service Advisor

Service AdvisorSouthaven Kia is seeking an experienced, professional Service Advisor who knows how to manage the drive, communicate clearly, and deliver a top-tier customer experience. This role is for advisors who understand that success comes from accuracy, accountability, and customer trust...not shortcuts.ResponsibilitiesGreet customers and manage the service lane experience from write-up to deliveryAccurately document customer concerns and recommend maintenance and repairsCommunicate clearly with technicians, parts, and managementManage workflow, follow-up, and repair status updatesDrive CSI, service retention, and first-visit resolutionEnsure repair orders meet manufacturer and dealership standardsUphold safety, compliance, and quality control expectationsRequirementsMinimum 5 years of Service Advisor experience in a dealership environment (or combined service experience)Brand-specific certification (Kia preferred) or equivalent OEM certification – requiredStrong understanding of service processes, warranty guidelines, and repair order accuracyProven customer service, communication, and sales skillsAbility to thrive in a fast-paced, high-volume service driveProfessional appearance and customer-first mindsetBenefitsCompetitive compensation with performance-based payFull benefits package (medical, dental, vision, 401(k))Established service department with strong supportModern facility and systemsOpportunity for long-term growth and stabilityLocated in Southaven, MS, Southaven Kia is a modern dealership committed to providing exceptional service and quality to our customers. We pride ourselves on building customer trust and fostering a professional, supportive environment for our team members.