Eligibility Case Manager I or II

Eligibility Case Manager I or II Employment Type: Full-time Regular Pay Range: $45,760.00 - $74,874.00 Location: Castle Rock, Lone Tree, or Highlands Ranch, CO Overtime Exempt: N Elected Office / Department: HUMAN SERVICES Work with clients to determine initial and continuing eligibility for programs such as Food Assistance, Medicaid, CHP+, Colorado Works, Aid to the Needy Disabled, Old Age Pension, and other identified programs. Interface with state and county computer systems in client application/approval process, as required. Yourfuture is important to us. Douglas County offers a comprehensive benefits package — including medical, dental, vision, and retirement plans — plus a wide range of additional resources to support your health, growth, and overall well-being. Classification (level) and compensation are based on qualifications and experience as it relates to the position. Case Manager I : Generally, the hiring range is $45,760 to $51,647 annually. Case Manager II : Generally, the hiring range is $49,916 to $62,395 annually. Essential Duties and Responsibilities Conduct interviews with applicants and recipients by phone and in-person to collect information necessary to determine eligibility. Explain complex regulation and expectations to applicants and recipients related to their application or redetermination. Gather, organize and review information supplied by applicants and recipients regarding financial and non-financial criteria relevant to the initial and continuing eligibility for public assistance programs as identified. Inform applicants and recipients of the relevant requirements and benefits of programs for which they have eligibility. Clarifies and interprets for clients their appeal rights and procedures. Assist and guide applicants in completing forms, securing documents and other verifications needed in completing their application. Determine the need for recovery of funds or referral for fraud investigations. Complete informational reports for submission to the proper investigative resource in cases of suspected fraud. Verify pertinent statements given the agency by phone contacts, written requests and/or direct contact with collateral resources. Prepare for and testify as needed at evidentiary or other hearings. Approve or deny applications and inform applicants of results within the appropriate time frame and in a manner that can be understood by the client. On an ongoing basis, inform recipients of changes in the law or regulations affecting eligibility and/or amount of grant. Provide information and assess need for referral to services staff and other community agencies for available assistance. Interface daily with statewide computer system requiring accurate and complete data entry of information. Interpret and evaluate computer generated data to determine application to individual case processing for approvals, changes, denials and discontinuations. Utilize computer daily for inquiry and data entry for preparation of complex correspondence, spreadsheet development and record maintenance and research. Maintain client records within the Colorado Benefit Management System (CBMS) and electronic case file in the Department’s electronic document management system. Document all actions taken on applications and cases within CBMS. Performs complex calculations and tabulates figures. (Level II) Maintains computer-based records. (Level II) Performs other duties as assigned. Minimum Qualifications Education and/or Experience Eligibility Case Manager I : High School Diploma or GED Equivalent. Two (2) years full time public contact experience. A combination of experience and education may be considered. Eligibility Case Manager II : High School Diploma or GED Equivalent. Associate or Bachelor degree preferred. Two (2) years full time public contact experience. One year of experience with determining eligibility for SNAP, Medicaid, TANF, Old Age Pension (OAP), or Aid to the Needy Disabled (AND) is required. Experience using the Colorado Benefit Management System (CBMS) to determine eligibility for the above programs, is preferred. A combination of education and experience may be considered. Certifications, Licenses, & Registrations Eligibility Case Manager I Individuals hired are expected to complete CBMS Training within three (3) months of hire. Individuals hired are also expected to complete program-specific training (MAGI Medicaid, Non-MAGI Medicaid, Long-Term Care, SNAP, Colorado Works, and Adult Financial). This position requires successful completion of a criminal background check including fingerprinting through a national database. Eligibility Case Manager II Have and maintain CBMS certification. Individuals hired without certification are expected to complete CBMS Training within three (3) months of hire. Have and maintain program-specific training such as MAGI Medicaid, Non-MAGI Medicaid, Long-Term Care, SNAP, Colorado Works, and Adult Financial. This position requires successful completion of a criminal background check including fingerprinting through a national database. #J-18808-Ljbffr Douglas County, CO