Call Center Sales Representative I (Entry-Level)

POSITION OVERVIEW Killeen, TX. MCI is a fast‑growing tech‑enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) solutions across industries such as healthcare, retail, government, technology, and finance. We power both on‑site and remote call centers using advanced technology to enhance customer journeys, drive scalability, and reduce costs. We are looking for motivated, results‑driven Call Center Sales Representatives who can connect with customers by phone, provide expert product guidance, resolve inquiries, and close sales with confidence. KEY RESPONSIBILITIES Handle inbound and outbound calls with professionalism and empathy Use product knowledge and training to recommend solutions and close sales Build rapport, listen actively, and address customer needs effectively Research account details and collaborate with internal teams to resolve issues Manage customer accounts and process orders accurately using our systems Follow scripts, policies, and procedures to ensure consistency and compliance Protect customer data and handle sensitive information responsibly Escalate complex issues to appropriate team members when needed Stay current with training, system updates, and team communications Maintain excellent attendance and punctuality QUALIFICATIONS Must be 18 years or older with a high school diploma or equivalent Strong verbal and written communication skills Typing speed of 20+ WPM Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Dependable, punctual, and self‑motivated Skilled in conflict resolution, problem solving, and negotiation Customer‑focused with empathy, patience, and responsiveness Ability to multitask and manage time effectively Team‑oriented with a positive attitude Comfortable in a fast‑paced, evolving environment Strong interpersonal and relationship‑building abilities PREFERRED QUALIFICATIONS 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center Experience in state or federal work environments EMPLOYMENT CONDITIONS Must be authorized to work in the country where the job is based Must be willing to submit to a Level II background and/or security investigation with a fingerprint (job offers contingent on results) Must be willing to submit to drug screening (job offers contingent on results) Subject to program and location of the position COMPENSATION & BENEFITS Paid Time Off – PTO and paid holidays Incentives & rewards – daily, weekly, and monthly contests with cash bonuses and prizes Health benefits – comprehensive medical, dental, and vision coverage (full‑time after 60 days, MEC after 30 days) Retirement savings – retirement savings programs where available Disability insurance – short‑term coverage Life insurance – available options Supplemental insurance – accident and critical illness coverage Career growth – internal promotion opportunities Paid training – earn while you learn Engaging work environment – team‑oriented culture Casual dress code PHYSICAL REQUIREMENTS The role is primarily sedentary, requiring sitting or standing for long periods while using a computer and telephone headset. The employee may occasionally move about the office, reach in any direction, and lift or move objects up to 40 pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee, unless such accommodations would cause undue hardship. Contact Human Resources for accommodation requests. DIVERSITY AND EQUALITY MCI embraces diversity and fosters an environment free from discrimination. All employment decisions are based solely on merits and qualifications. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements, and it will not tolerate discrimination or harassment based on protected characteristics. #J-18808-Ljbffr