Repair Operations Supervisor

Repair Operations Supervisor

The Repair Operations Supervisor is responsible for overseeing a team of laptop repair technicians and support staff, ensuring smooth day-to-day operations and high standards of repair quality. This leadership role focuses on directing, mentoring, and developing technicians to deliver reliable and efficient laptop repair services while fostering a collaborative and customer-focused work environment. Strong team management, strategic planning, and a commitment to service excellence are essential for success in this position.

What You Will Do:

• Coach and develop laptop repair technicians: Provide guidance, training, and support to help technicians improve their technical skills and maintain adherence to established repair standards.
• Oversee troubleshooting and repair activities: Supervise the team's problem-solving efforts, ensuring complex hardware issues are resolved efficiently and challenging repairs are completed successfully.
• Monitor repair performance: Track and review the quality and timeliness of repairs performed by technicians, ensuring consistent delivery of excellent service across all laptop models.
• Develop and implement technical processes: Lead the team in creating and refining procedures that enhance the efficiency and effectiveness of laptop repair operations.
• Manage team projects: Coordinate and prioritize tasks, allocate resources, and oversee workloads to ensure successful completion of technical projects within deadlines and budget.
• Serve as an escalation point for special requests and exceptions.
• Facilitate cross-team collaboration: Work closely with other groups within CDW to support technical services, aligning team efforts with organizational goals and operational requirements.
• Oversee training initiatives for technicians and support staff, ensuring the team meets and exceeds key performance indicators (KPIs).
• Travel to Conyers(ATL), GA the first week of employment for training.

What We Expect of You:

• Previous experience managing a team of computer technicians or working in a similar IT supervisory role
• Expertise in diagnosing and resolving complex hardware issues, with the ability to support and guide technicians through challenging repairs
• Strong written and verbal communication skills for effective team leadership and collaboration
• Exceptional attention to detail to maintain high repair standards and quality control
• Advanced analytical and problem-solving abilities to address technical and operational challenges
• Excellent time management and organizational skills, with the ability to prioritize and delegate tasks effectively among technicians
• Demonstrated ability to lift up to 50 lbs.
• Stand, bend, lift, walk and carry products in any combination for up to 8 hours at a time.
• History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
• Comfort working in a warehouse environment which includes changes in temperature as the weather fluctuates, noise from conveyors and forklifts.

Pay range: $ 81,000- $ 92,000 depending on experience and skill set. Annual bonus target of 5% subject to terms and conditions of plan. Benefits overview: Salary ranges may be subject to geographic differentials.

CDW is committed to being an AI-fluent organization

As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don't need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we doit's how we do it. At CDW we act as onebuilding trust, speaking candidly, and working together to achieve more. We play to winfocusing on what matters most and delivering for our customers. And we think forwardstaying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employeesworking together to solve complex challenges and deliver real impact for our customers and communities.

As a full?stack, full?lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.