Program Manager

As a Program Manager, you are a culture builder, facilitator, coach, and data-informed intervention lead. You play a critical role in helping fellows and alumni grow as technical practitioners, professionals, leaders, and community members. Your work sits closest to the daily fellow experience. You are often the person who notices when a fellow is losing momentum, when an alum needs more structure in their job search, when a cohort needs a reset, or when a participant is ready to be pushed toward the next level of growth. This role requires strong relational judgment, clear communication, disciplined follow-through, comfort using data, and a deep commitment to equity-centered support. Program Managers are responsible for delivering, facilitating, adapting, and refining programming in partnership with the Director of Leadership and Development, Senior Program Directors, and other team members. They are also responsible for carrying out Marcy’s coaching practices with consistency and care, using regular coaching conversations to help fellows and alumni reflect on progress, navigate challenges, build professional habits, and follow through on the actions required to succeed. Key Responsibilities 1. Coaching and Participant Support Provide individualized coaching that helps fellows and alumni set goals, navigate challenges, and build confidence. Hold regular coaching and support conversations that help participants grow as leaders, clarifying goals, reflect on progress, navigating challenges, and identify next steps Build a strong understanding of each fellow’s motivations, strengths, growth areas, goals, and barriers in order to provide responsive, asset-based support Coach fellows toward key milestones, including presentations, assessments, interviews, networking conversations, applications, referrals, and workplace transitions 2. Delivery of Leadership and Development Programming Deliver, facilitate, and adapt programming that supports participants’ leadership development and career and interview readiness. Facilitate sessions, workshops, seminars, and learning experiences related to leadership and development, career readiness, professional skills, interviewing, networking, and workplace readiness Design and facilitate interview readiness experiences including mock interviews, behavioral practice, and post-interview reflection that prepare fellows to present their technical work and tell their career story with confidence Provide consistent high-quality grading and feedback on coursework Collaborate with the Director of Leadership and Development and Senior Program Directors to adapt programming in response to cohort needs, feedback, and emerging challenges while maintaining alignment with program standards 3. Data Management and Intervention Maintain accurate systems for tracking participant progress and use data to inform timely, targeted, and effective interventions. Maintain accurate records related to attendance, engagement, assignment completion, coaching notes, job search activity, placement readiness, referrals, and outcomes Track participant progress across academic, professional, engagement, and career-readiness indicators Use data to personalize support, reinforce effective habits, strengthen accountability, and help participants persist, improve, and achieve program and career milestones 4. Program Operations and Cross-Functional Collaborations Enable high-quality program and fellowship delivery through strong program operations and effective and proactive cross-team coordination Partner closely with the Lead Instructors, Program Directors, and fellow Program Managers to deliver a seamless and consistent fellowship experience Manage the day-to-day operations of the fellowship, including scheduling, session logistics, materials, communications to fellows, and coordination of guest speakers Participate actively in fellowship meetings, planning sessions, data reviews, team huddles- sharing participant updates, operational insights and recommendations Utilize program data to understand and communicate participant progress, barriers, and support needs to enable coordinated interventions across teams 5. Culture Building Cultivate a strong, values-aligned learning community where fellows and alumni feel known, challenged, supported, and accountable to themselves and one another. Build trusting relationships with fellows and alumni while reinforcing Marcy’s values, expectations, and community norms Lead the rituals, routines, and community practices that strengthen belonging, motivation, accountability, and peer connection Model equity-centered communication, conflict resolution, and leadership across individual and group spaces Re-engage participants who are disconnected, disengaged, or at risk of falling behind, and partner with teammates to respond to culture and persistence trends Required Qualifications Experience coaching, advising, teaching, mentoring, or supporting young adults in an educational, workforce development, career services, nonprofit, or similar setting. Strong relationship-building skills and the ability to build trust while holding high expectations. Experience facilitating workshops, seminars, group coaching spaces, or community-building experiences. Comfort supporting career readiness, including resumes, interviewing, networking, professional communication, workplace readiness, or job search strategy. Strong organizational skills, including the ability to manage caseloads, track participant progress, and follow through on details. Excellent written and verbal communication skills. Commitment to working with young adults from underestimated backgrounds in a strengths-based, equity-centered, high-expectations environment. Ability to collaborate across teams and operate effectively in a fast-paced, evolving program. Preferred Qualifications Familiarity with the tech industry, technical career pathways, or hiring processes for software engineering, data analytics, or related roles. Experience supporting participants through job search, placement, career launch, or career transition. Experience supporting curriculum refinement, learning outcomes, coaching frameworks, or professional development programming. Experience managing a cohort, caseload, or community of learners over time. Experience facilitating conversations about identity, equity, power, professionalism, and workplace navigation. Compensation & Benefits The starting salary for this role is $88,516. The Marcy Lab School uses a formal, organization‑wide job level structure with salary bands. All new hires start at the Year One salary for the band associated with the role, and salaries increase over time according to our framework. To promote equity and consistency, we do not negotiate salaries; we post the exact salary for each role and apply it uniformly to all candidates. In addition, all full-time roles at Marcy receive the following benefits: Comprehensive Employer-Sponsored Medical, Dental, and Vision Plans An Employer-sponsored retirement plan (including 3% employer match) A $1,000 annual professional development budget, to be spent on anything from conferences, membership dues, executive coaching, or out-of-pocket therapy costs. 20 flexible PTO days Company-Wide Closures for 14 Days per Year (during Winter Break and Summer Break) 14 Federal Holidays with Paid Leave Location This role requires you to be based in NYC and work from our Brooklyn, NY, campus in Industry City. Typical business hours are 9:00 a.m.—5:00 p.m. ET. #J-18808-Ljbffr