RN Patient Services Manager III - Rex Labor and Delivery

Patient Services ManagerWe are seeking a dynamic and compassionate leader to serve as Patient Services Manager for our Labor and Delivery unit. This is a critical leadership role responsible for guiding both the clinical and administrative operations of a fast-paced, patient-centered environment dedicated to supporting families during one of life's most meaningful moments.We are looking for someone with Labor and Delivery experience who brings both clinical expertise and a warm, empathetic approach to care. The ideal candidate is not only experienced, but also genuinely compassionate, supportive, and people-focused, fostering a culture where patients and team members feel valued and cared for. While we would strongly prefer a candidate with Labor and Delivery experience, we would also be open to candidates with a background in the Emergency Department, OR, or ICU that has experience in managing or supervising on an inpatient unit.In this role, you will lead a highly skilled and engaged team committed to delivering safe, coordinated, and exceptional care to patients and their families. You will play a key role in ensuring a positive patient experience, supporting staff development, and maintaining excellence in care delivery throughout the Labor and Delivery journey.The UNC REX Labor & Delivery unit delivers comprehensive care throughout labor, delivery, and postpartum recovery. We care for both routine and high-risk antepartum and postpartum patients in a modern, well-equipped setting that includes:3-bay OB Emergency Department (OBED)20 Labor Rooms3 Operating Rooms (ORs)3 Post-Anesthesia Care Unit (PACU) baysOur nurses work closely with physicians, OB Hospitalists, Nursing Assistants, and Surgical Technologists to support Cesarean sections, emergency procedures, and complex obstetric care. We also partner with private practice OB/GYNs and Certified Nurse Midwives (CNMs) to ensure exceptional maternal and newborn outcomes.Strong teamwork and communication skills Ability to think quickly and act decisively in high-acuity and emergency situations Commitment to patient- and family-centered care Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.Summary: This position supervising large clinical units. Duties include ensuring that appropriate care and services are available to patients and families, ensures adequate and appropriate clinic staffing on each shift, supervision of nursing staff, medical support staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues. Provides and facilitates an environment conducive to staff continuing education needs, ongoing unit-based educational needs and orientation of staff members.Responsibilities:Patient Care- Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals /paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.Human Resource Management- Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.Budget Management- Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.Accreditation Issues- Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies. Integrate current scientific evidence with standards of practice.Quality Improvement- Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.Education- Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.Customer Satisfaction- Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at risk populations.Education Requirements: Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing. Licensure/Certification Requirements: Licensed to practice as a Registered Nurse in the state of North Carolina. For positions at Magnet Hospitals, professional certification (ANCC Magnet approved) relevant to Management, Leadership or Clinical Area is required within the probationary period of employment. BLS required. Professional Experience Requirements: Three (3) years of professional nursing in tertiary care and one (1) year of management experience in specialty area.