Cleared Systems Administrator (OCONUS - Iraq)

Cleared Systems Administrator (OCONUS - Iraq) Job Category : Default Requisition Number : OCONU001501 Posted: February 1, 2026 Full-Time On-site Locations Washington, DC 20006, USA Description About Us: Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority owned, CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S. government agencies and organizations. About the Position: TJFACT is seeking a System Administrator – Information Management Specialist to support our DOS DT (Diplomatic Technology) IT team in Baghdad and Erbil, Iraq. The Systems Administrator provides expert-level support for unclassified and classified systems. Generally responsible for all aspects of an enterprise network including mobile devices (mobile phones, tablets, and laptops), workstations, servers, network switches, routers, encryptors, cabling, and microwave dishes. The Systems Administrator travels to off-site locations as needed to support special projects or cover staffing gaps. Specific responsibilities may vary by location. DUTIES AND RESPONSIBILITIES Responsible for testing, installing, configuring, maintaining, optimizing, and upgrading various aspects of an enterprise network, including but not limited to: Hardware (mobile devices, thin clients, workstations, servers, hubs, bridges, switches, routers and encryption devices) Software (operating systems, enterprise configuration management, and analysis) Services (wired and wireless networks, leased circuits, and extranets) to support Wide Area Networks (WAN), Metropolitan Area Networks (MAN) and Local Area Networks (LANs). Analyzing and defining network requirements Documenting and maintaining basic network architecture Monitoring network workload capacity and performance Diagnosing and resolving network issues Developing network backup and recovery procedures Applying and ensuring rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services. Common tasks will include: Image workstations via image server Build images for the image server Verify security settings and create scripts for automation Modify Active Directory settings and policies while ensuring security standards are maintained Manage and build Structured Query Language (SQL) databases Install, maintain, patch, troubleshoot, test, and document system and network hardware on the local networks Support customer requirements for migration to and troubleshooting of cloud based applications, data, and email Monitor network performance Troubleshoot core switches and routers Configure and secure new network devices Install infrastructure as required. Serve as the primary point of contact for the following duties (which may be performed in person or via remote support while staffing the DT Help Desk in Controlled Access Area (CAA) and non-CAA facilities): Issuing, repairing, and refurbishing mobile devices Fulfilling user support requests Setting up and supporting multimedia presentations Setting up and supporting audio and video conferencing. Provide a high level of customer support for customers who need advice, assistance, and training. Provide on-site “smart hands” support and data gathering for remote technicians from various backgrounds that may not align with traditional IT support (Radio, Telephone, etc.). When a major systems outage or recurring problem impacts customers, work with other DT team members to identify and troubleshoot the problem and communicate updates about likely resolution times to the Mission community. Log all requests for assistance and their resulting status updates and eventual resolutions for trend analysis. Create and maintain standard operating procedures for common systems tasks. REQUIRED QUALIFICATIONS Minimum Associate’s degree in Information Technology (IT) related field and two years’ experience in systems administration – OR – four years’ experience in systems administration is required. Microsoft Certified Systems Administrator (MCSA Windows Server 2016), Engineer (MCSE Core Infrastructure) or equivalent may be considered in lieu of the Associate’s degree. Cisco Certified Network Associate (CCNA), CompTIA Network+, or similar networking certification is required. CompTIA Security+ certification or similar is required. Previous Help Desk or Customer Support experience required. Microsoft (MS) Active Directory: MS Windows Server 2012/2016/2019 MS Exchange Online MS Systems Center Configuration Manager (SCCM) 2012 Solutions from other vendors for data management, virtualization, consolidation, performance tuning, capacity planning, and backup and recovery (NetApp, Avamar) A high level of interpersonal skill to liaise between customer needs and higher tiers of internal technical support within Mission Iraq and at other Department of State locations. Highly skilled in administering and installing client workstations (PC), servers, and data networks. Experience with Microsoft products including Server 2016, Exchange Online, Active Directory, Windows 10, and Office 365. Familiarity with Linux, Splunk, NetApps, Cisco Prime, VMware, or other common off-the-shelf (COTS) applications related to system and network management. Able to support configuration and maintenance of all DOS-approved operating systems. Active security clearance. PREFERRED QUALIFICATIONS CompTIA Cloud+ certification (or equivalent or higher) is desired. CompTIA A+ certification (or equivalent or higher) is desired. BENEFITS Medical, Vision and Dental Insurance Paid holidays Short Term and Long-Term Disability Voluntary Term Life TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law. #J-18808-Ljbffr