CWR-Customer Service Rep I

CWR-Customer Service Rep I Our client, a leading organization in the logistics and customer service industry, is seeking a CWR-Customer Service Rep I to join their team. As a CWR-Customer Service Rep I, you will be part of the Customer Support Department supporting customer interactions and operational coordination. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization. Location: Bessemer, AL Pay Range: $18.75/hour Shift: Fri, Sat, Sun & Mon | 7:00am - 6:00pm What's the Job? Assist customers and business partners via telephone and email to ensure smooth communication and issue resolution Handle customer complaints in a calm, professional manner to maintain high satisfaction levels Diagnose, assess, and resolve problems or issues related to delivery and service requests Monitor progress of delivery routes to ensure timely and accurate deliveries Scan haul-away pods and verify stamps to maintain accurate records and compliance What's Needed? Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint High school diploma or equivalent 1-year related experience, preferably within a call center environment Strong customer service skills and the ability to resolve issues satisfactorily Solid ability to multitask with exceptional organizational skills What's in it for me? Opportunity to work in a dynamic and fast-paced environment that values innovation and teamwork Supportive team environment focused on professional growth and development Chance to make a positive impact on customer experience daily Work with a company committed to diversity and inclusion Potential for career advancement within the organization Upon completion of waiting period associates are eligible for: Medical and Prescription Drug Plans Dental Plan Supplemental Life Insurance Short Term Disability Insurance 401(k)