Customer Service Specialist

Job Title: Customer Service Representative 2 Location:Prescott Valley 86314 AZ Duration: Temp - 6 months Pay Range: $20.00 to 21.57/hr (W2) Job ID: 406910 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Customer Service Representative 2 to join our dynamic team. The ideal candidate will have strong experience in automotive and fleet maintenance operations and customer service and a proven ability to resolve customer concerns, coordinate repair services, and maintain accurate service records. Responsibilities: Interact with customers regarding vehicle repair needs and service options. Interpret service information and accurately communicate work performed to customers. Verify mileage, complete data entry, and maintain service records. Resolve customer complaints and address inquiries in a timely manner. Schedule vehicles for preventative maintenance, warranty work, and commercial repairs. Coordinate with service teams to ensure efficient workflow and customer updates. Required Skills & Qualifications: Experience in automotive and fleet maintenance operation environments. Customer service experience responding to inquiries and resolving complaints. Proficient data entry and recordkeeping skills with attention to detail. Effective verbal and written communication abilities. Preferred Skills: Familiarity with warranty processes and commercial repair coordination. Experience with maintenance scheduling systems or service management software. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.