Customer Service Specialist

Position Customer Service Specialist Job Type Full-Time / Non-Exempt Shift Details Sunday, Monday, Tuesday, and every other Wednesday | 7:00pm - 7:30am (required to work two 12‑hour shifts per month). Work Setting Crisis - Recovery Response Center; Peoria, AZ Salary/Hourly Wage $17.50 - $18.50 per hour Summary of Job The Customer Service Specialist acts as the receptionist for the program and provides routine clerical and administrative support as needed. Essential Duties And Responsibilities Guest Care & Advocacy: Answers telephones and acts as receptionist for program, triages phone calls and gathers pertinent information from callers to accurately log the data elements of each call. Performs functions necessary for the initial registration and inputs individual’s data into computer. Compliance & Risk Management: Assists in the process of gathering data necessary to perform billing and audit functions as requested. Keeps abreast of all federal and state regulations and laws and all Recovery Innovations policies and procedures as they presently exist and as they change or are modified. Understands and adheres to Recovery Innovations compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies. Cross Functional Collaboration: Oversees the use, maintenance, and repair of office equipment. Maintains petty cash. Additional Duties: Performs routine typing and other clerical tasks including organizing, filing, copying and faxing. Maintains an organized office filing system that assures confidentiality of all documents. Ensures the facility reception areas are neat and orderly at all times. Assists in the ordering and stocking of office supplies as needed. Performs other related duties as assigned. Your Well‑Being and Success Recovery Innovations invests in you through a comprehensive benefits package that includes competitive health, dental, and vision insurance, access to mental health resources and wellness programs, a strong retirement plan with company matching, generous paid time off, ongoing professional development, and a supportive, inclusive environment. Job Requirements Education/Licenses: High School Diploma or equivalent, Associate’s Degree preferred. Experience: Minimum of one year of clerical or office experience required. Skills: Excellent computer skills, including Microsoft Office Suite. Effective communication both verbally and in writing. Excellent interpersonal skills. Excellent customer service skills. Organizational skills and a high degree of accuracy. Works cooperatively in a team environment. Must be able to pass de‑escalation training, as defined by state requirements. Driving Requirements: If driving is required, must meet all requirements outlined in Recovery Innovations driving policy. If not qualified to drive per driving policy, a Non‑Driver Attestation form must be signed. Miscellaneous Requirement(s): Must be at least 18 years old unless residing in a state where funder or government regulations set a different minimum age requirement. Travel required based on business need. Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism. Second‑Chance Employer Checklist: Must be able to pass a seven‑year background check. Must be able to pass substance abuse testing and/or tuberculous testing (if applicable). Must be able to pass education verification check. Must be able to obtain designated fingerprinting clearance in applicable states. Must be able to pass three‑year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required). Physical Demands May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Requires frequent sitting, standing, walking, handling, finger dexterity, eye‑hand‑foot coordination, use of corrected vision, color vision, and use of auditory senses. May be required to lift up to twenty (20) pounds. Work Environment May work in an office environment or behavioral health facility. May have contact with individuals who are agitated and/or confused. ADDENDUM – Arizona Must be 21 years or older. ADDENDUM – Louisiana Must be 24 years or older. ADDENDUM – Washington Additional specified state registration for Registered Agency Affiliated Counselor (AAC). Equal Employment Opportunity Recovery Innovations is committed to providing equal employment opportunities to all individuals. Our hiring practices are based on merit, qualifications, and abilities. We do not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. We strive to create a workplace where every employee feels valued and respected. Recovery Innovations is a second‑chance employer and we evaluate all qualified applicants fairly, including those with criminal histories, in accordance with legal and funder requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request via the Accommodation request form. Benefits and Compensation Disclosure Benefits/perks listed above may vary depending on the nature of your employment with Recovery Innovations. The wage range for this role considers a wide range of factors that influence compensation decisions, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case. #J-18808-Ljbffr RI International