Manager, Operations

We’re looking for motivated, engaged people to help make everyone’s journeys better. The position is responsible for the management of unit sanitation, the Dish Room area, and Porters ensuring production standards, customer service and compliance guidelines are maintained. Salary Range: $80,000 - $90,000 Responsibilities Ensures customer requirements and service are maintained and sustained in the processing and staging of all airline equipment. Ensures that all FDA, USDA, airport, and customer specifications and guidelines are maintained to the highest level. Assists in the development, successful implementation, and sustaining of all Lean initiatives within the Department and the overall Unit to include internal delivery systems, equipment balancing and throughput. Responsible for ensuring the achievement of Department goals related to labor cost, manpower allocation, sanitation, and will work closely with the QA Manager on facility hygiene. In coordination with other Process Owners drive systems and plans to ensure timely and adequate equipment allocation thereby supporting Unit’s on‑time performance. Assists General Manager on projects, investigations, and other assignments as needed. Supervises and supports lower level managers/supervisors on daily operations including conduct performance evaluations for employees, providing detailed feedback on their management and leadership skills, and the attainment of their respective goals and objectives. Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed. Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses. Monitors daily manpower planning and schedules employees. Responsible for employee retention and reducing turnover. Coach, counsel and prepare corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s). Reviews and ensures employees in chain of command are in correct cost centers and job titles; ensures union‑represented employees’ pay rates are correct based on wage scales and seniority. Compliance with all company required policies, procedures, and processes including but not limited to required training. Qualifications Education: High School degree or GED required. Associate or college degree preferred. Work Experience: Minimum of 5 years supervisory experience in a high‑volume manufacturing environment. 2 years in the food industry or airline related experience preferred. Current or prior labor relations experience a plus. Technical Skills: Team building, equipment processing knowledge, problem solving, planning, scheduling, time‑management, organizational, analytical, communication and leadership skills. Basic computer skills required. ServSafe Certified preferred; ability to obtain ServSafe Certification required. Language & Communication: Excellent verbal and written communication skills; ability to communicate with all levels of management and employees; must give daily positive and negative feedback. Bi‑lingual is a plus. Job Dimensions Geographic Responsibility: Hub Unit (gross revenues $50M+ and headcount 500+). Employment Type: Full‑time Travel %: Up to 10% Exemption: Exempt Work Environment / Requirements Regularly stands, bends, lifts, and moves intermittently during shifts of 10+ hours. May experience temperature and noise discomfort. Must lift, push, pull, and move product, equipment, and supplies exceeding 25 pounds. A rotating schedule of over 55 hours per week is typical. Must work in a deadline‑driven environment. Organizational Structure Direct Line Manager: Director, Assembly Process, Hub Number of Direct Reports: 1‑5 Competencies Thinking – Information search, analysis & problem resolution. Engaging – Team leadership, developing people. Inspiring – Influence, build relationships, motivate. Achieving – Deliver results under pressure, champion performance improvement, customer focus. EEO Statement gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or other category under applicable law. For further information regarding Equal Employment Opportunity, visit #J-18808-Ljbffr