Territory Operations Manager - New Installation

Location: Boston, MA, United States Job ID: 88891 We Elevate… Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion people up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. Territory Operations Manager - New Installation Your Main Responsibilities The Territory Operations Manager – NI is responsible for overseeing all operational activities related to new installations, while also partnering closely with the NI Sales team to drive opportunities beyond our existing portfolio within the assigned territory. This role is focused on delivering strong customer satisfaction while meeting the region’s strategic and financial objectives. Key Responsibilities Developing and executing a business plan to support both financial and operational goals, while driving key NI initiatives across the territory Building and managing the operational budget, ensuring spend is aligned with approved targets across labor, materials, inventory, tools, and fleet Managing working capital through effective asset management and billing processes Establishing and maintaining strong relationships with key customers, general contractors, and industry consultants Leading, mentoring, and developing a team of Field Superintendents and Project Coordinators, setting clear expectations and driving performance against KPIs and financial targets Overseeing hiring and onboarding for new NI team members Creating a positive, high‑performing team environment that supports Schindler’s culture and encourages engagement and accountability Supporting proactive labor relations in partnership with local business agents and the Labor Relations team Ensuring effective technician engagement by supporting training, performance management, and active participation in reviews Guiding Superintendents on resource planning and allocation to meet project timelines, budgets, and quality standards Leading and ensuring effectiveness of key operations meetings Providing hands‑on project oversight when needed by visiting jobsites, identifying risks, and ensuring projects are delivered efficiently and profitably Overseeing proper inspection and turnover processes at project completion Partnering with Product Line experts to address operational challenges, including product issues, safety concerns, and supply‑chain impacts Driving a strong safety culture in coordination with Field Quality Excellence, including training, compliance, and equipment testing What You Bring Bachelor’s degree preferred, or equivalent relevant work experience. Experience Minimum of 5 years of experience in the elevator industry preferred Additional Requirements Ability to travel up to 50% within the assigned territory Strong written and verbal communication skills Proficiency with MS Office and general computer applications Benefits Fully vested 401(k) match, up to 7% of total eligible compensation Competitive Medical, Dental and Vision Plans – effective from the first day of hire 3 weeks’ vacation, which increases with tenure, 7 sick days, 3 floating holidays and 8 company‑observed holidays Tuition reimbursement – eligible after 6 months of service Parental leave – 100% base pay for 6 consecutive weeks within the first year of a child’s birth or adoption A wide range of development opportunities to boost your professional and leadership growth We Elevate… Your Career Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow. Core Values Safety: Uphold the highest safety standards for all Integrity and Trust: Foster honest, ethical relationships Create value for the customer: Deliver innovative, reliable solutions Quality: Ensure excellence in every product and service Commitment to people development: Nurture our people, they are the heart of our success At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status. Any unsolicited application from recruitment agencies is deemed to be rejected and does not constitute an offer from a recruitment agency. #J-18808-Ljbffr Schindler Elevator Corporation (U.S.)