Community Lead
Clera
About the Role This is a hands-on Community Lead role at an early-stage ambient AI startup, reporting directly to the GM and owning the community function end-to-end. You'll build the full conversion funnel from ordinary user to evangelist, with a direct feedback loop into a hardware-and-software product roadmap.
What You'll Do
What You'll Do
- Build and nurture an active community across Discord, X, Reddit, and other platforms where users naturally gather.
- Design and test concrete mechanics - recognition systems, referral programs, early access tiers - that turn power users into active advocates.
- Mobilize the community at critical moments such as product launches, user research initiatives, and marketing pushes.
- Gather rich feedback from community conversations and translate it into actionable product signal for R&D and product teams.
- Coordinate in-person events and experiences that deepen community bonds.
- Work across time zones with hardware, R&D, and supply-chain teams to keep community insights flowing into the roadmap.
- Define scope and make independent operational calls - there is no pre-built playbook here.
- 2+ years building and scaling an online community for a B2C or prosumer product into a measurable driver of engagement or retention.
- Demonstrated ability to design and test advocacy mechanics that convert power users into active promoters.
- Experience mobilizing communities for specific campaigns and partnering with Growth, Marketing, and Product teams.
- Hands-on platform management across Discord, Reddit, X/Twitter, or similar, including moderation, engagement strategy, and feedback collection.
- Comfortable making independent decisions and resolving community issues without established frameworks.
- Track record working across distributed or cross-timezone teams and turning user feedback into actionable product insights.
- Experience coordinating in-person events or community activations is a plus.
- Fluency in Mandarin Chinese or other languages relevant to international communities is a strong plus.
Vacancy posted 5 days ago
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